Key Account Intern - SL

About us

• QIMA is a global provider of quality control, compliance and supply-chain assurance services-offering inspection, testing, certification and audit solutions to help brands and retailers ensure product safety and standards.
• The Key Account Operation team is the client-facing operations hub that translates client requirements into clear instructions for internal teams, delivers training, monitors field performance, and ensures inspection reports meet client expectations.

Position overview

• We are looking for two proactive end-of-study interns (one assigned to the Softline team and one to the Hardline team) to work with Key Account Operations.
• You will review and improve our operating processes, support onsite monitoring and training, and run ad-hoc projects that increase efficiency and report quality.
• This role offers hands-on field exposure, cross-functional collaboration, and the opportunity to convert to a full-time role after a successful internship.

Key responsibilities :

• Design and implement process improvements and tools to increase team productivity and report accuracy.
• Attend onsite inspections to monitor inspector performance and adherence to client standards; document findings and recommend corrective actions.
• Prepare and deliver training sessions for inspectors on client-specific processes, checklists and reporting requirements.
• Translate client requirements into clear operational instructions and checklists for internal teams.
• Track KPIs to monitor the impact of your actions and drive improvements.
• Support ad-hoc projects aligned with team targets (e.g., quality assurance initiatives, digitalization pilots, workflow standardization).
• Help maintain and update process documentation and training materials
• Champion an AI-first mindset by promoting the use of AI tools and technologies in day-to-day operations, encouraging experimentation and adoption of AI-driven solutions to improve efficiency, strengthen processes, and elevate service quality.

• Final-year student or recent graduate (end-of-study internship) in disciplines such as Textile/Apparel/Supply Chain/Manufacturing/Industrial Engineering or a related field
• Relevant academic or internship experience in Softline (apparel, textiles, footwear)
• Fluent English is required.
• Comfortable with regular travel to client sites and factory locations.
• Analytical mind with the ability to map processes, analyze data and propose actionable improvements.
• Good interpersonal skills; able to train inspectors and internal teams.
• Proactive, dynamic, curious, and willing to challenge the status quo.
• Able to work independently and as part of a fast-paced, cross-functional team.
• Willingness to consider continuing employment with the company after a successful internship.

Nice to have :

• Familiarity with inspection/reporting tools or basic QA/QC practices.
• Experience creating training materials or delivering workshops.
• Basic data analysis skills (Excel, Google Sheets).
• Local language skills (Chinese/Vietnamese) are a plus, but not required
• A genuine enthusiasm for Artificial Intelligence and its practical applications in operations, quality control, or client management; experience leveraging AI tools to improve productivity and decision-making is a strong plus