Technical Manager IT Infrastructure & Security

Key Responsibilities

• Lead and execute IT infrastructure and cybersecurity initiatives aligned with business objectives and operational requirements. 
• Manage and maintain IT infrastructure, including Microsoft 365, cloud services, servers, networks, endpoints, and security solutions. 
• Oversee cybersecurity operations, security controls, incident response, risk mitigation, and compliance requirements. 
• Lead disaster recovery planning, business continuity readiness, backup management, and infrastructure improvement projects. 
• Manage technology projects and vendor relationships, ensuring timely and successful delivery of initiatives. 
• Maintain IT policies, procedures, documentation, and support audit, security, and regulatory requirements. 
• Lead, mentor, and develop technical team members through training, coaching, and knowledge sharing. 
• Act as the technical escalation point for complex issues, critical incidents, and stakeholder support requirements. 
• Collaborate with internal stakeholders, vendors, and customers to ensure effective service delivery, including VIP user support and technical presales activities where required. 

Requirements

Requirements

• Degree in Information Technology, Computer Science, or related discipline.
• Minimum 8 years of experience in IT infrastructure, systems administration, networking, or cybersecurity.
• At least 3 years of experience leading technical teams.
• Strong knowledge of Microsoft 365, cloud platforms, server infrastructure, networking, cybersecurity, backup, and disaster recovery solutions.
• Experience in project management, vendor management, and IT service delivery.

Skills

IT Infrastructure, Management, Network Administration, Network Security, Cybersecurity Risk Management, Cloud Computing, Firewall Administration, Backup and Recovery System, Business Continuity Planning