Technical Support Executive

QLC India · 1 month ago
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Location
In office (Mumbai)

First seen by Alion on Sep 15, 2026.

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QLC India

QLC India is a software development company focused on building Internet productivity and communication solutions, specializing in email, Internet sharing, and TCP/IP-based knowledge management systems.
qlc.in · Mumbai · UTC+05:30 · Est. 1995

Responsibilities:

  • Troubleshooting and Issue Resolution: Diagnose and resolve hardware, software, and network issues through remote and on-site support.
  • User Support and Training: Assist employees and clients with technical queries, software installations, and system configurations.
  • System Maintenance and Updates: Ensure regular system updates, patches, and security fixes to maintain system integrity.
  • Network and Connectivity Support: Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
  • Ticket Management and Documentation: Log, track, and resolve issues through a helpdesk system to ensure timely resolution.
  • Hardware and Peripheral Support: Install, configure, and maintain printers, scanners, and other IT peripherals.
  • Security and Data Protection: Ensure adherence to IT security policies, managing access controls and data backup solutions.
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