MOBILE OPERATIONS MANAGER
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 15, 2026.
JOB TITLE: MOBILE OPERATIONS MANAGER
About This Job:
Q-Sourcing
Limited trading as Q-Sourcing Servtec is a manpower management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.
On behalf of
our client, we are looking for a competent, skilled, and experiencedMobile
Operations Manager to work in Tanzania,
Dar es salaam.
Job Summary
Seeking an experienced Kenyan mobile
money professional to relocate to Tanzania and manage large-scale super dealer
operations, including 4,000+ wakalas, float management, KPI performance, and
operational controls.
DUTIES & RESPONSIBILITIES:
·Establish and manage
scalable mobile money super dealer operations in Tanzania, including SOPs,
agent/wakala management, float control, and service delivery.
·Ensure regulatory,
operational, and SLA compliance, while resolving escalated operational, technical,
float, and customer issues with key stakeholders.
·Drive wakala onboarding,
training, performance management, customer journey optimization, and complaint
resolution to increase adoption and transaction growth.
·Oversee system testing,
UAT, and incident resolution, while mentoring local Tanzanian teams to ensure
operational continuity and excellence.
·Added Advantage
·Experience scaling or
restructuring super dealer or national agent networks
·Project or operations
management background
KNOWLEDGE, SKILLS, AND EXPERIENCE:
·Proven experience in
mobile money or digital payments operations
·Leadership experience
managing large agent or wakala networks
·Strong expertise in
super dealer operations, float management, and KPI delivery
·Demonstrated experience
in wakala onboarding, training, and performance management
·Solid understanding of
mobile money regulatory and operational frameworks
·Strong Excel, reporting,
and data analysis skills
·Willingness and ability
to relocate from Kenya to Tanzania and support local team development
Interested
and qualified applicants should submit their applications through the link
below
Note:
Only shortlisted applicants will be
contacted.
Q-SOURCING SERVTEC IS AN EQUAL
OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Requirements
Proven experience in
mobile money or digital payments operations
·Leadership experience
managing large agent or wakala networks
·Strong expertise in
super dealer operations, float management, and KPI delivery
·Demonstrated experience
in wakala onboarding, training, and performance management
·Solid understanding of
mobile money regulatory and operational frameworks
·Strong Excel, reporting,
and data analysis skills
·Willingness and ability
to relocate from Kenya to Tanzania and support local team development