Manager, Technical Training

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Manager-Technical Training

Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, regardless of an organization's size or complexity.Come work for the only company with a closed-loop solution that can detectand block sophisticated threats and patch the underlying vulnerabilities being targeted by cyber attackers - all from one agent and one platform.

Weseek a technical manager who will lead the QualysTechnicalTrainingteam.The QualysTechnicalTrainingteamoversees and managesthetrainingprocessfor Qualys customers.As the manager of theTrainingteam,you will manage a team ofinstructorswhoteach and build content for Qualys and ensure the training we buildalignswith customer goals and values.

Responsibilities:

• Overseeing and managing the customer, partner, and internal training process.

• Collaborating with internal stakeholders like product management, support, and engineering to update content.

• Overseeing the team and the contentbuiltforour security conferences.

• Understanding customer context, overseeing goals, and providing productdemos.

• Educating customers and working with the team tooptimizetheir product setup for the quickest path tosuccess.

• Driving speedy content production.

• Accommodating training requests from Sales.

• Providing feedback from customers to our instructors for continual improvement.

• Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customerbase.

Required Qualifications:

• Minimum4-5 years ofexperienceinleading a teamin customertechnical training, enablement, customer service and support, customer success, or similar experience.

• Candidatemust have a technical background in cybersecurity, networking, or related technology.

• Experience working on a technical team, such as Technical Support, Enablement, and Customer Success.

• Experience with the Qualys platform as a practitioner, technical seller, sales engineer, subject matter expert, etc.

• Solid understanding and hands-on experience withcontinuous threat exposure management (CTEM),asset management, patching, vulnerability/riskmanagement, policy compliance,and configuration management, cloud and application security, and/orthreat detection.

• Ability to designlearningplans that align with customerobjectives.

• Strong analytical and goal-oriented mindset backed by solid project management skills.

• Experience with contentdevelopment.Amajorportionof this role includes managing a team that creates self-paced and instructor-led content.

• Working knowledge of popular public cloud services infrastructure offerings such as AWS, GCP, and Azure.

• Prior experience in personally engaging with Enterprise customers.

• Strong communicator - written, verbal, and presentation.

• Excellent emotional intelligence, interpersonal, and presentation skills.