Quantum Computer Service Manager - 1132

We are seeking a Quantum Computer Service Manager for our Brooklyn Park, MN or Broomfield, CO locations to own and continuously improve the hardware service capability for our commercial quantum computing systems. This role is responsible for defining how deployed quantum computers are maintained, repaired, and technically supported throughout the product lifecycle, enabling our internal Hardware Operations teams to run systems safely, reliably, and effectively. The successful candidate will work across Hardware Operations, Engineering, Manufacturing, Supply Chain, Quality, and other partner organizations to translate product knowledge and operating experience into scalable maintenance strategies, service procedures, technical documentation, training, spares, tooling, diagnostic capability, escalation paths, and product improvements. The ideal candidate will combine strong technical judgment, product-lifecycle ownership, and cross-functional leadership with a practical focus on hardware availability, serviceability, maintainability, and operational outcomes.

All applicants for placement in safety-sensitive positions will be required to submit a pre-employment drug test

Key Responsibilities:

• Own the hardware service strategy and lifecycle plan for assigned quantum computer products, including installation support, preventive and corrective maintenance, repair, upgrade support, and end-of-life considerations
• Establish hardware service readiness for new products, system configurations, and major releases by coordinating procedures, training, tooling, diagnostic capability, spares, documentation, and technical escalation paths
• Define and continuously improve maintenance plans, service procedures, troubleshooting guidance, service intervals, and qualification requirements for personnel performing service
• Ensuring hardware issues are appropriately triaged, escalated, investigated, resolved, and translated into durable product or process improvements
• Develop the hardware service escalation model, including clear boundaries for Hardware Operations-led recovery, service intervention, specialist engineering support, and supplier or original-equipment-manufacturer involvement
• Partner with Supply Chain, Materials Management, and Engineering to define critical-spares strategies, repair-versus-replace approaches, stocking requirements, obsolescence plans, and recovery options for long-lead components
• Use maintenance records, hardware failure data, downtime, repair history, and operational feedback to identify recurring issues and drive improvements in reliability, maintainability, diagnostics, documentation, and service execution of assigned products and to improve the design of future products
• Support technical training and knowledge transfer for Service and Hardware Operations personnel, including development of training content, practical qualification criteria, and access to subject-matter experts

YOU MUST HAVE:

• Bachelor’s degree required
• Minimum 8+ years of experience supporting complex hardware products in service, product support, systems engineering, sustaining engineering, field engineering, operations, or a related technical function
• Due to Contractual requirements, must be a U.S. person (defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status)

WE VALUE:

• Experience with lasers, scientific instruments, semiconductor equipment, aerospace systems, quantum hardware, or other low-volume, high-complexity technical products
• Demonstrated experience leading cross-functional technical work across the product lifecycle without relying solely on direct organizational authority
• Experience developing or owning product-level service strategies, maintenance programs, service readiness plans, or installed-base support models
• Knowledge of serviceability, maintainability, reliability, FMEA, root-cause analysis, corrective action, configuration management, and engineering change control
• Experience establishing technical escalation paths and coordinating issue resolution across field teams, engineering organizations, suppliers, and original equipment manufacturers
• Experience defining critical spares, repair strategies, service tooling, technical documentation, training, and technician or engineer qualification requirements
• Ability to analyze service, failure, and downtime data and translate findings into practical improvements to products, maintenance plans, and support processes
• Strong product-lifecycle judgment with the ability to balance system availability, customer needs, technical risk, cost, schedule, and long-term supportability
• Strong written and verbal communication skills with the ability to communicate technical issues, service risks, priorities, and tradeoffs to engineers, partner organizations, customers, and stakeholders