Technical Support Engineer

Position: Technical Support EngineerLocation: RemoteSalary: $45-$50 per hourJob Type: 6-month contractPosting Type: Open vacancyWe are seeking a highly technical and customer-focused Technical Support Engineer to support one of our clients in a fast-paced, production environment. This role sits at the intersection of support, engineering, and product, acting as a first line of defense for complex technical issues while also contributing to long-term system stability and operational improvements. The ideal candidate is analytical, detail-oriented, and comfortable working directly with production systems, data, and cross-functional stakeholders to resolve issues and prevent recurrence.Key Responsibilities:- Investigate and resolve complex production issues using logs, dashboards, and system data- Perform deep debugging and root-cause analysis across applications, APIs, and services- Manage and triage customer and stakeholder requests through Jira Service Desk, ensuring SLA adherence- Analyze operational data and support metrics to identify trends, risks, and improvement opportunities- Partner closely with Product and Engineering teams to drive bug fixes, support feature launches, and improve system reliability- Proactively detect and prevent issues using monitoring and observability tools- Create and maintain runbooks, playbooks, and SOPs to enable scalable and consistent support operations- Clearly communicate technical findings, impact, and resolution plans to both technical and non-technical audiencesTechnical Focus Areas:- SQL for querying databases and investigating item-level issues, transactions, and system behavior- Datadog for navigating logs, dashboards, alerts, and performance issues- Jira for managing, tracking, and resolving support tickets and stakeholder requests- Strong debugging skills, including interpreting stack traces, logs, and error messages- Programming fundamentals in Python or Java to understand stack traces and review related code- API knowledge, including request/response patterns, status codes, and common integration issuesPreferred Qualifications:- Ability to communicate complex technical concepts clearly to audiences with varying levels of technical expertise- Experience creating and maintaining customer-specific runbooks, playbooks, and SOPs- Strong organizational skills with the ability to manage multiple priorities simultaneously- Experience in a production support, platform support, or technical operations environmentPlease send your resume in Word format to [email protected] A NEW HIRE AND EARN A CASH BONUS! For details, click here. All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.