QLS Project Coordinator

Position Overview:

Reporting to the Operations Manager, and as an integral part of Questel’s Language Solutions Team, the project coordinator is responsible for providing support by directly assisting an external customer. Duties focus on administrative support in the e-commerce domain for the external customer.

Principal Duties & Responsibilities:

• Manage and coordinate order processing activities, which encompass order approvals, tracking, inventory levels, and escalations.
• Ensure the timely delivery of products, materials, and services across multiple business functions, including Sales, Marketing, and Customer Support teams.
• Act as main point of contact between internal stakeholders and external vendors, ensuring effective communication for order inquiries
• Maintain data in operational systems and catalogs, ensuring records are accurate, up to date, and aligned with business requirements.
• Support the execution and maintenance of webstore promotions tied to specific business initiatives
• Gather feedback to address operational challenges, improve processes, and enhance service delivery.
• Manage vendor relationships and monitor production, fulfilment, and distribution activities to ensure quality, accuracy, and timely completion.
• Provide ongoing operational support across teams by responding to stakeholder inquiries, communicating status updates, and resolving customer and business escalations.
• Monitor inventory and material availability and coordinating with vendors on printing initiatives
• Coordinate with warehouse and support teams to address order delivery inquiries and escalations
• Execute monthly reports for order provision based on information requested from stakeholders
• Support and contribute to special projects, process improvement initiatives, and strategic business priorities, while performing additional responsibilities and operational duties as assigned by management.

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience:Bachelor’s degree or equivalent work experience. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities:

• Proficient in all Microsoft Office applications
• Able to handle multiple demands, delays or interruptions, while still maintaining accuracy and timeliness
• Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning
• Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
• Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner
• Able to deal with frequent changes, delays, interruptions, and unexpected events
• Strong ability to multitask, prioritize, and work independently with minimal supervision
• Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions
• Previous internship or experience in a fast-paced office setting, preferably in e-commerce domain
• Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
• Fluent in English
• Fluency in another language, other than English, is preferred but not required

Supervision Received:

Supervision is provided by the Operations Manager

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintains confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EMPLOYEE REVIEW

I have read the above and understand that it is intended to describe the general content or and requirements for performing the job. It is not an exhaustive statement of duties, responsibilities, or requirements. I understand that this description does not preclude my supervisor’s authority to add or change duties or responsibilities and understand that the performance of other duties will be required from time to time in order to meet the company’s needs. I have been given a copy of this description.