Administrator, Registered Plans

.What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs 

Paid vacation and personal days for work-life balance

Competitive compensation and benefits packages

Work-life balance 

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Administrator, Registered Plans  Could It Be You?

The Administrator, Registered Plans will be expected to administer government-sponsored savings and investment plans and ensure the timely and accurate processing of a wide variety of client requests to service and maintain their accounts.  In Canada, registered accounts must adhere to rules set by the Canada Revenue Agency (CRA) in exchange for certain tax advantages to the account-holder.  These function similarly to retirement and savings plans in other countries, like a 401(k) or IRA in the U.S.A (which are similar to an RRSP in Canada) or an ISA  in the U.K. (which is similar to a TFSA in Canada).

Need more details? Keep reading…

The Administrator is a critical member of our Back-Office Operations team. This role is responsible for ensuring the accurate and compliant setup, maintenance, and servicing of client investment accounts governed by specific Canadian tax regimes (e.g., RRSP, RRIF, RESP, TFSA, FHSA). The Administrator will ensure that all actions comply with relevant government regulations (i.e., CRA in Canada) to maintain the tax-advantaged status of client accounts. This role ensures the timely, accurate, and compliant processing of documents and transactions, directly impacting the integrity of client records and the firm's overall service delivery

So are YOU our next  Administrator, Registered Plans You are if you…

Process a high volume of diverse client-initiated requests, including: Withdrawals, Internal Fund and Position transfers, FX conversions, estates processing, and other account maintenance activities. 

Ensure the accurate and compliant execution of high-risk operational functions, such Payments, following strict internal controls.

Review registered-plan specific account opening documents to confirm accuracy and ensure the proper set up accounts.

Review and validate various reports to ensure that year-end client tax slips are generated correctly for these types of accounts, and that tax reporting XMLs are created accurately and in line with the required specifications. 

Review incoming client paperwork and forms for completeness, accuracy, and adherence to regulatory requirements (e.g., signatures, required documentation).

Investigate client queries and respond accordingly while maintaining exceptional levels of client service 

Investigate and correct errors related to account setups, maintenance changes, or money movement processing.

Assures accurate and efficient administration of client cash and account management.

Complete daily processing within departmental standards, and according to service level agreements, regulatory requirements and Questrade policies. 

Collaborate with other Questrade departments as required, namely Front Office teams, to resolve complex client service issues and discrepancies.

Assist in creating and maintaining team policies and procedures.

Input and verify data in core brokerage systems and industry platforms.

Maintain organized electronic documentation and audit trails for all processed requests.

Adhere strictly to anti-money laundering (AML), Know Your Customer (KYC), and other regulatory procedures during account maintenance and servicing activities.

Remain current on all internal policies and industry regulations pertaining to account administration and client data privacy.

Perform any other duties as required and/or assigned.

College or University graduate or equivalent (preferably in administration and/or finance area).

2+ years of relevant work experience in an administrative, accounting, or operations role, preferably within a regulated industry (e.g., financial services, insurance, healthcare).

Basic understanding of financial services compliance standards (e.g., KYC, AML).

Experience working in a bank or fintech within an operations or client servicing role is an asset.

Understanding of government-sponsored savings and investment accounts in Canada, the U.S.A., or the U.K. is an asset. 

A strong understanding of the investment industry is an asset. 

Excellent analytical and problem-solving skills, with an extraordinary attention to detail.

Strong critical thinking and ability to decompose complex concepts into simple and compelling messages.

Curious and engaged, who takes ownership of their own learning journey by asking questions and seeking out new information.

Strong communication skills and the ability to collaborate effectively.

Proven experience with G-Suite or Microsoft Office, especially Excel/Google Sheets.

Positive attitude and strong client orientation.

Excellent time management and organizational skills.

Able to multitask, and prioritize and re-prioritize workload as needed.

Ability to work independently in a fast paced environment.

Completion of Financial and/or investment certifications is highly valuable.

Experience using complex financial software such as Broadridge BPS  is an asset.

Sounds like you? Click below to apply!