Customer Support Representative English

We are hiring Customer Service Agents with GDS experience for IGT Solutions in Maadi. You will be supporting international travel clients through phone and/or email channels managing reservations and resolving travel-related issues in a professional and timely manner.

Job Role

• Act as the front-line representative for travel customers
  

• Handle inbound inquiries related to reservations cancellations and flight changes
  

• Manage both phone and email communication professionally
  

• Coordinate with internal travel support teams when needed
  

Responsibilities

• Resolve customer issues efficiently within SLA
  

• Use GDS systems (e.g. Amadeus Sabre Galileo) to manage bookings
  

• Log all customer interactions accurately
  

• Maintain a high level of customer satisfaction
  

RequirementsRequirements

• Fluency in English: Minimum B2 ideally C1
  

• GDS experience is a must (Amadeus Sabre Galileo etc.)
  

• Minimum 6 months of call center or travel support experience
  

• Strong verbal and written communication skills
  

• Must be able to work from the office in Maadi
  

• Graduates only (no undergraduates)
  

Benefits

Base Salary

• EGP 18000 NET/month
  

Other Benefits

• Full medical and social insurance
  

• Two days off per week
  

• Paid training included
  

• Structured career development with a global travel brand
  

• Supportive and professional work environment
  

• Onsite office in Maadi Technology Park
  

Interview Process

• Step 1 Pre-Assessment: Screening call or form to verify qualifications
  

• Step 2 Online Language Interview: Assess English fluency and communication
  

• Step 3 Final Interview: Conducted onsite or online with IGT Solutions

If you have GDS experience and want to grow your career in a global travel account this is your chance.
Apply now and take the next step with QuickfirmX.