IT Trainee

Role and Responsibilities:

The designated IT Trainee will assist the IT team with daily tasks including:

• Updating the IT Checklists (Daily/Weekly/Monthly/Quaterly/Bi-Annual)
• Assist in room Interventions concerning IP Phone, IPTV and Wi-Fi.
• Provide first level end-user assistance on IT device issues.
• Assist in the provisioning and configuration of computer hardware, software and network devices.
• Assist in network troubleshooting and help defining topologies.
• Collaborate on new and ongoing IT projects as required.
• Perform other cognate duties as assigned.
• Assist in the documentation of IT processes, procedures, and solutions (ticketing).
• Opens and closes internal Helpdesk tickets
• ->Help maintain a world-class IT server room and data cabinets according to RHG standards

Reporting Line:

• Reports directly to the IT Supervisor
• A mentor shall be assigned to the IT Trainee

Expectations:

• Application of all IT Security Policies and IT departmental SOPs
• Abide by company rules and regulations
• Timely feedback on IT issues
• Observe confidentiality and no sharing of sensitive information, or technological architectures
• Follows all IT Trainings (internal, RHG academy, Typsy, etc)

Preferred Skills:

• Basic computer and network troubleshooting skills.
• Basic understanding of computer hardware, software, and network.
• Familiarity with operating systems.
• Problem-solving and analytical skills.
• Good team communication.
• Ability to work independently as well as part of a team.
• Able to communicate and interact with both technical and non-technical users.
• Eager to learn.