IT Delivery Director

Raiffeisen Bank is the largest Ukrainian bank with foreign capital. For over 30 years, we have been shaping and developing the banking system of our country.

At Raiffeisen, more than 5,500 employees work together, including one of the largest product IT teams, consisting of over 800 professionals. Every day, we collaborate to ensure that more than 2.7 million of our clients receive quality service, use the bank’s products and services, and develop their businesses because we are #Together_with_Ukraine.

The IT Delivery Director is accountable for the strategic delivery, technical execution, and IT resource management within their responsibility area, while jointly maximizing the value of the Tribe - including RoI, P&L, MAU, DAU, and other business outcomes - in partnership with the Tribe's business and Agile leadership.

Your future responsibilities:

Strategy & Value

• Develop and implement IT strategies and roadmap aligned with the company's goals, with a focus on payments processing systems
• Develop the Tribe's vision, strategy, and long-term roadmap aligned with the bank's broader business objectives
• Ensure that the delivered solution fits the overall IT strategy and that IT goals/tasks are reflected in the Product Backlog
• Provide technical and IT-related strategic input for the respective business area
• Define Tribe/IT OKRs, product metrics and KPIs aligned with the overall Bank Strategy to measure Tribe success, ensuring value delivery is clear and transparent. Make data-driven decisions
• Guide the Tribe to achieve Investment Portfolio targets/goals, converting organizational goals into Tribe strategy
• Ensure customer value delivery and pain resolution are a top priority across all teams

Delivery & Backlog Management

• Work closely with Product Owners and Solution Architects to define the backlog and the Release Plan in the responsibility area
• Ensure the Product/IT backlog is transparent and aligned with priorities, using prioritization techniques
• Foster a culture of frequent delivery by supporting decomposition of use cases into smaller, releasable increments
• Ensure the Roadmap and/or Release Plan are transparent, visible, and understood by the Bank and relevant stakeholders; inspect and adapt regularly
• Ensure proper involvement of all IT roles

Stakeholder Collaboration

• Pitch Tribe proposals and plans to the Investment Committee to secure budget
• Serve as the point of contact for stakeholders outside the Tribe, communicating progress, challenges, and dependencies
• Ensure input and feedback from all stakeholders (customer, management, board, marketing, sales, compliance, legal, customer support) is considered by all teams
• Ensure relevant bank documents are kept up to date (public agreements, rules, regulations, procedures, instructions)

• Fulfil audit actions and recommendations at the Tribe level

Team, Resource & People Management

• Own IT resource management for the full Tribe (30+ people): hiring, replacement, new team setup, and people management
• Own the procurement scope (contracts, licenses)
• Align IT standards and documentation required for team setup
• Coach, mentor, motivate, and supervise project team members; drive accountability for assigned work
• Coach business stakeholders on management and engineering best practices
• Focus on developing talent within the Tribe; support the growth and professional development of Product Owners, providing feedback and guidance
• Encourage continuous improvement practices (retrospectives, feedback loops)
• Promote a feedback culture, culture of trust, growth mindset, and ownership
• Conduct 1:1s with key Tribe roles

Risk & Governance

• Manage IT risks, banking domain risks, and technical interdependencies
• Ensure business continuity management

Tribe Leadership Team

• Collaborate on Tribe vision, setup, and value delivery
• Align business vision with Tribe capacity and system SLAs; agree on priorities matching Tribe and Bank KPIs/OKRs
• Build Tribe strategy and goals jointly with the Leadership Team; track progress and adjust based on results
• Set up Tribe events that support achieving the Tribe's goals
• Resolve Tribe escalations jointly with the Leadership Team
• Ensure the Tribe is ready for quarterly planning (KPIs actualized, OKRs set, scope defined)

Your skills and experience:

• 3+ years of full-time practice as a Project Manager/Delivery Manager
• 5+ years in management overall in the IT software industry
• Deep knowledge and expertise in management practices (Team Audit, Team Composition, 1:1s, Situational Leadership model)
• Understanding of general IT systems architecture
• Business continuity management
• Proactive and result-oriented; strong "get things done" orientation
• Readiness for multitasking, self-organization, and self-motivation, with the ability to motivate others
• English B2

Tribe Owner Competencies:

• Strategic Vision & Planning - market research and deep domain knowledge; vision/strategy creation; goal setting and decomposition; finance, risk management, and business administration skills
• Customer-Centric Mindset - basic understanding of user journeys and UI/UX principles; deep knowledge of customer needs and incorporation of feedback into product development
• Problem-Solving & Decision-Making - analytical skills to assess situations and make informed decisions; stakeholder management
• Innovation & Hypothesis Testing - competency in fostering a culture of experimentation; use of data and analytics to drive decisions and validate hypotheses; understanding of product metrics and unit economics
• Operational & Organizational Skills - knowledge of and experience with Agile frameworks, methods, and scaling principles; prioritization techniques; proficiency managing resources (time, budget, staffing); ability to optimize processes and remove impediments
• Leadership & People Management - mentoring and developing team leaders and members; coaching and feedback delivery

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral program with rewards for bringing in new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional paternity leave, and financial assistance for parents with newborns
• Comfortable working conditions: possibility of a hybrid work format, offices equipped with shelters and generators, modern equipment. Classification: PUBLIC
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist, or lawyer; discount programs for sports and purchases; family days for children and adults; in-office massages
• Training and development: access to over 130 online training resources; corporate training programs in CX, Data, IT Security, Leadership, Agile. Corporate library and English lessons. • Great team: our colleagues form a community where curiosity, talent, and innovation are welcome. We support each other, learn together, and grow. You can find like-minded individuals in over 15 professional communities, reading clubs, or sports clubs
• Career opportunities: we encourage advancement within the bank across functions
• Innovations and technologies: Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Android). Data stores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink
• Support program for defenders: we maintain jobs and pay average wages to mobilized individuals. For veterans, we have a support program and develop the Bank’s veterans community. We work on increasing awareness among leaders and teams about the return of veterans to civilian life. Raiffeisen Bank has been recognized as one of the best employers for veterans by Forbes

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.

Opportunities for Everyone:

• Rife is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
• We cooperate with students and older people, creating conditions for growth at any career stage

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