Sr. Managed Services Consultant I - PPM

As a Sr Managed Services Consultant I, you will support Planview SaaS applications within the Planview portfolio. This role involves monitoring, delivery coordination, reporting, and hands-on technical troubleshooting in a hosted environment.

Responsibilities:

• Support Planview SaaS applications: monitoring, delivery coordination, and reporting.
• Work on trouble tickets, manage scripts, create SQL jobs, and troubleshoot IIS.
• Collaborate with customers, prospects, and internal teams to diagnose connectivity and performance issues.
• Create and maintain comprehensive project documentation.
• Portfolio setup, configuration, and administration.
• User access, security roles, and governance management.
• Reporting and dashboard creation (Power BI).

Requirements:

• Strong understanding of project management fundamentals.
• Experience with portfolio reporting, risks, dependencies, and resource management.
• Budgeting, forecasting, and financial analysis knowledge.
• Ability to work independently as a Subject Matter Expert (SME).
• Experience: 4-8 years.
• Strong communication skills (verbal and written fluency in English).
• Willingness to work on night shifts to support US and European customers.
• Knowledge of MS Office Suite (Excel and PowerPoint preferred).
• Intermediate-level knowledge of SQL (Oracle SQL or Microsoft SQL preferred).
• Familiarity with project/agile/lean management tools (Planview, Clarizen, Clarity, CA PPM, Primavera, HP PPM, JIRA, and Teamwork) is a plus.
• Bachelor's degree (BE, MCA, MBA) or foreign equivalent from an accredited institution.