Sr. Director, Growth Marketing

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.

Job Summary:

Rakuten is looking for a growth marketing expert to lead our acquisition teams. You’ll be responsible for overseeing our new user acquisition strategy and tactics, while leading a strong team and working cross-functionally with teams throughout the organization. This role will manage Search (SEM & SEO), Mobile App, Direct Response Paid Social, Affiliate Channel, as well as new channels. We are looking for someone who is passionate about data and finding new opportunities while meticulously working to scale established channels. By adding your expertise over a vast amount of our new user acquisition, you will have a large impact on the success of the organization.

Key Responsibilities:

• Develop a data and user first approach to the new acquisition strategy and empower those within the group to achieve success

• Owning and allocating a large marketing budget with a continual focus on efficiency and maximizing lifetime value

• Build the test and learn strategy with a foundation of constant experimentation

• Monitor all metrics and KPIs for growth enabling continuous optimization

• Effectively hire and allocate resources (people and technology) to maximize impact

• Work cross-functionally with internal teams (product, design, engineering) to take an automation- and technology-first approach to efficiently scale new user growth

• Discover new vendors, technologies, and channels to facilitate short- and long-term growth

• Leverage acquisition tactics to discover new retention activities targeted towards the current member base

• Channel Focus:

  • Search (SEM & SEO)

  • Mobile App & ASO

  • Direct Response Paid Social

  • Affiliates

  • Programmatic and Display

  • New Channels

Qualifications:

• Extensive experience working as a growth-oriented marketer with a focus on scaling channels and optimizing for efficiency and lifetime value

• Expertise with all marketing platforms, including: Facebook, Google, Programmatic Platforms, Mobile App Install, App Store Optimization, and Fraud Detection.

• Working knowledge of marketing technology tools, such as Amplitude, Datorama, Segment, and Tableau

• Experience with Snowflake and SQL is a plus

• Thrive in a fast-paced, entrepreneurial environment

• Experience working on multiple projects at the same time, with short deadlines

• Experience communicating projects and results to executive team members

• Team leader with experience building departments to keep up with an aggressively expanding business

Minimum Requirements:

• 10+ yr experience as a marketer

• 5+ yr experience managing and scaling marketing team(s)

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.