Technical Support Manager (Ceramics)
Location:
BanglenAt Sibelco, we advance life through materials.
For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.
Are We the Perfect Match?
At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.
Job Description:
About the Role:
We are looking for a Technical Support Manager (Ceramics) to provide top-notch technical support to our customers and work closely with Commercial, Operations, Supply Chain, and Technology & Innovation teams.
In this role, you will act as a key technical interface between Sibelco and our customers, supporting products applications, resolving technical and quality issues, managing customer complaints, and identifying opportunities for continuous improvement.
Key Responsibilities:
Spearhead the investigation and resolution of customer complaints, working cross-functionally with Commercial, Operations, Supply Chain, and Technology & Innovation teams.
Conduct Root Cause Analysis (RCA), define and track corrective actions, and prepare RCCA reports for customers.
Monitor plant and finished-product quality trends, investigate deviations, and work with Operations to address quality concerns.
Conduct regular plant visits and process reviews to verify corrective actions and identify potential quality risks.
Build strong relationships with customers' technical teams to understand their processes, specifications, and evolving technical requirements.
Provide technical support for customer trials and the introduction of new or improved products.
Develop a strong understanding of customer processes to support troubleshooting and continuous improvement initiatives.
Collaborate with customers, Operations, and Commercial teams to establish and review product specifications.
Monitor relevant market and technology developments and contribute technical insights to future product and service opportunities.
About you:
Bachelor's degree in Chemistry, Chemical Engineering, Materials Science or a related technical discipline.
Relevant experience in technical support, technical sales, quality, product development, or innovation role, preferably within industrial minerals, ceramics, or a related manufacturing industry.
Strong understanding of industrial manufacturing processes, product quality, and root cause analysis.
Ability to translate customer technical requirements into practical solutions and actions.
Strong problem-solving, analytical, and stakeholder-management skills.
Comfortable working across Commercial, Operations, Quality, and technical functions.
Willingness to travel regularly to customers and production sites.
Proficient in written and spoken English and the local language of the country of base. Additional languages are an advantage.
Good digital literacy and data-analysis skills
Employee Type:
PermanentWhy Join Us?
Sibelco is more than a workplace-it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:
Meet Our People:Careers
Learn About Our Recruitment Process: Learn More
Discover Our Sustainability Goals: Sibelco priorities
We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.
How to Apply
Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.
Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.