Technical Project Manager – Loyalty Platform

Our client, is seeking an experienced, highly technical Technical Project Manager – Loyalty Platform to lead the delivery of their global Loyalty Platform Initiative.

In this strategic, high-visibility role within the Digital Platform Engineering group, you will bridge technical execution and product strategy to manage roadmaps, engineering dependencies, and complex system integrations required to scale an omnichannel guest loyalty ecosystem. You will lead end-to-end delivery schedules, facilitate Agile ceremonies, coordinate with third-party software vendors, and proactively resolve architectural blockers across microservices, cloud infrastructure, and enterprise e-commerce engines.

Duration: 3-Month Contract (with high potential for extension)



Advantages
High-Impact Global Scope: Direct the technical delivery and integration of a global, omnichannel guest loyalty platform powering millions of customer interactions.

Complex Platform Architecture: Oversee cross-functional dependencies across modern microservices, REST APIs, cloud infrastructure, and data pipeline integrations.

Executive Visibility: Act as the strategic liaison presenting roadmap progression, risk mitigation strategies, and delivery health to engineering leaders and business executives.

Dynamic Enterprise Environment: Work alongside top-tier digital platform engineers, solution architects, and external vendor integration partners.



Responsibilities
Program & Sprint Execution: Own end-to-end delivery schedules for the Loyalty Platform team; facilitate all core Agile ceremonies (sprint planning, backlog grooming, daily standups, retrospectives).

Technical Integration & Dependency Management: Track and manage cross-functional technical dependencies across internal backend engineering teams, cloud infrastructure, enterprise APIs, e-commerce platforms, and third-party CRM/loyalty vendors.

Vendor & Integration Partner Coordination: Serve as the primary operational point of contact for external software vendors, agency partners, and system integration resources.

Risk Mitigation & Scope Control: Proactively identify architectural blockers, track technical dependencies, and manage change controls to protect sprint commitments and target launch dates.

Status & Reporting: Maintain accurate project documentation, dependency logs, and roadmaps in Jira and Confluence, delivering clear executive status updates to stakeholders.



Qualifications
Technical Project Management Experience: 4+ years of dedicated technical project management experience delivering enterprise software, backend platform, or complex digital integration projects.

Loyalty & Domain Depth: Proven track record in retail, e-commerce, or consumer tech, with direct experience delivering Loyalty, CRM, or Customer Data Platform (CDP) initiatives.

Technical Literacy: Strong technical understanding of microservices architectures, RESTful APIs, cloud platforms (AWS or Azure), and data pipeline integrations.

Agile Tooling Mastery: Deep proficiency utilizing Jira, Confluence, and modern project tracking platforms (e.g., Smartsheet, Monday.com).

Communication & Stakeholder Management: Exceptional communication skills with a demonstrated ability to translate complex technical constraints into clear business trade-offs.



Summary
If you are a tech-savvy Technical Project Manager who pairs 4+ years of enterprise software delivery experience with direct expertise launching Loyalty, CRM, or Customer Data Platforms (CDP), this 3-month contract opportunity is an ideal match. Bring your Agile execution rigor, API/microservices literacy, and vendor coordination expertise to our client's digital platform team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.