Team Leader - Slots

Could you lead our Slots team to the next level?

We’re looking for an energetic, hardworking and motivated Slots Team Leader who has a real passion for customers and delivering results. You’ll take ownership of the customer experience within slots, motivate the team to deliver brilliant service and use KPIs to identify opportunities to improve performance.

You’ll also play an important role in delivering confident and appropriate safer gambling interactions, ensuring that looking after our customers remains at the heart of everything we do.

Full training and support will be provided, and as part of your development you’ll be expected to learn all aspects of the venue, building the knowledge and confidence needed to successfully lead sessions. You’ll be required to successfully complete our Duty Manager assessment within your first six months, so we’re looking for someone who is keen to learn, ready to take on responsibility and motivated to develop their leadership skills.

If you’re positive, driven, enjoy leading from the front and are looking for an opportunity to develop and progress, we’d love to hear from you.

Listed below are reasons why Mecca is a great place to work

Competitive Salary: £13.60 per hour + Amazing Perks! 

Hours: Real contracts - 39 hours per week (no zero-hour contracts) 

Paid breaks 

Rewards platform 

50% off food & soft drinks (you + 3)  

Pension & Life Assurance  

Company Sick Pay  

Career development opportunities  

Uniform provided 

Lead the fun, deliver the service. 

As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed. 

Your Impact: 

Front-line leadership: brief, position, and motivate your team during live service. 

Service excellence: hit on-shift KPIs (customer satisfaction, speed of service, cleanliness). 

Operational flow: ensure the right people, right place, right time; manage breaks and micro-rota changes. 

Coaching in the moment: recognise great service; give immediate, practical feedback. 

Safety & compliance: complete checks; escalate incidents promptly. 

You’ll Bring: 

Strong people skills with a customer-first mindset. 

Organised, proactive, and calm in a fast-paced environment. 

Experience guiding a team in hospitality/retail/leisure.  

This is your step into leadership - hands-on, high-energy, and focused on delivering a brilliant shift.  

Apply now and lead the fun at Mecca!