Front Desk Officer

Raybond Technical Limited is a fully indigenous Engineering, Procurement, Construction, Installation, and Commissioning (EPCIC) service provider, delivering integrated technical solutions across Nigeria and beyond. With over a decade of operational excellence, we serve critical sectors including Oil & Gas, Power, Mining, Cement, FMCG, and Heavy Industries

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Front Desk Officer will serve as the first point of contact for visitors, clients, business partners, and other stakeholders. The role combines front desk administration with customer service responsibilities to ensure a professional, welcoming, and positive experience for everyone interacting with the company
• The successful candidate will be responsible for managing front desk operations, handling telephone calls and enquiries, attending to visitors, responding to customer concerns, directing communications appropriately, and providing general administrative support to ensure the smooth running of the office.
• The ideal candidate should have a background in customer care, with excellent communication, interpersonal, and problem-solving skills. The individual must be courteous, organized, proactive, and professional, with the ability to manage multiple responsibilities while maintaining a positive image of the company.

Key Responsibilities

Front Desk and Reception Management:

• Serve as the first point of contact for visitors, clients, vendors, business partners, and other stakeholders.
• Welcome visitors professionally and courteously, ensuring they receive appropriate assistance.
• Attend to visitors, establish the purpose of their visit, and direct them to the appropriate department or personnel.
• Manage visitor registration and maintain accurate records of visitors entering and leaving the office.
• Receive, screen, and direct incoming telephone calls to the appropriate staff members.
• Take accurate messages when relevant personnel are unavailable and ensure messages are delivered promptly.
• Maintain a clean, organized, and presentable reception area at all times.
• Monitor appointments and notify relevant staff when their visitors arrive.
• Ensure visitors follow the company's reception and access procedures.
• Handle routine front desk enquiries and provide accurate information about the company within the limits of the role.

Customer Service and Client Relations:

• Provide excellent customer service to clients, visitors, and other stakeholders through telephone, email, and face-to-face interactions.
• Respond to customer enquiries professionally, accurately, and promptly.
• Listen to customer complaints, concerns, and feedback, ensuring they are handled courteously and referred to the appropriate personnel when necessary.
• Follow up on customer enquiries and unresolved issues to ensure timely responses and satisfactory service delivery.
• Maintain a customer-focused approach when interacting with clients and other stakeholders.
• Provide relevant information about the company's products, services, and operations within the scope of approved company information.
• Identify customer needs and direct enquiries to the appropriate department for further assistance.
• Maintain positive relationships with clients and contribute to customer satisfaction and retention.
• Handle difficult customer interactions calmly and professionally, escalating sensitive or unresolved matters to management.

How to apply: apply