Operations & Technical Support Engineer - Rayzone Group Subsidiary

We are looking for a hands-on, proactive Operations & Technical Support Engineer to join our team.

In this role, you will perform operational tasks, troubleshooting and fixes based on requests and alerts raised by our Customer Support team.

You will work closely with R&D, QA and Support teams to help ensure our systems and customers receive timely, high-quality technical support.

What You’ll Do

• Handle operational tasks, troubleshooting and technical fixes based on customer needs and system alerts.

• Investigate issues, identify root causes, and coordinate solutions with relevant internal teams.

• Work closely with Customer Support, R&D and QA.

• Read, analyze and troubleshoot code when needed.

• Support system integrations, configurations, and ongoing operational activities.

• Help improve processes, documentation and monitoring to prevent recurring issues.

• Provide support outside regular working hours when required.

What We’re Looking For

• Hands-on technical mindset, with strong problem-solving and analytical skills.
• Ability to read and analyze code.
• Background in system integration, QA or technical support
• Ability to work independently, take ownership and proactively drive tasks to completion.
• Strong communication and collaboration skills.
• Fluent English, both written and spoken.

Nice to Have

• Familiarity with cellular networks or telecom environments.

• Basic understanding of networking, APIs and system integrations.