Quality Control Spec I

Overview

Make an Impact with RealPage

Looking for a role where your work directly influences business outcomes and customer success?

At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.

Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.

Role Overview:

Primary responsibility is to support the Velocity Invoice Processing service by performing general duties including but not limited to Quality Control alert resolution, data entry into VES invoice processing system, generating client reports, resolving client inquiries, and assisting with new client implementations. Today, utility management invoice process solution triggers twenty-three (23) quality control check points and this role is required to be able to resolve such trigger points as this has direct client impact.

Responsibilities

• Resolves within specified time required of twenty-three different QC trigger alert types that impacts customer financial performance
• Ensures work in QC is coordinated externally to clients and vendors or internally to interrelated department such as client success, financial account management, and other sections of operations in utility management
• Handles client escalations tied to QC. Review data inputs for accuracy/completeness
• Maintain and update Vendor accounts as needed. Key invoices into invoice processing application (VES) daily
• Research and answer client questions
• Assist Invoice Processor with the resolution of client issues/inquiries
• Assist with VES set up for new Invoice Processing clients. Train new employees.

Qualifications

• Minimum 1 year experience in the Velocity Invoice Processing Department or billing or financial service role as technical function highly preferred
• High school diploma or equivalent required; some college level accounting preferred
• Minimum 1 year experience in General Accounting functions (including Accounts Payable) required; knowledge of basic financial reporting operations highly preferred
• General understanding of spreadsheets & database applications preferred
• Excellent customer service skills and telephone etiquette required. Multi-family experience highly preferred
• Strong organizational ability; must be able to handle multiple tasks simultaneously
• Detail orientated. Proficient knowledge of MS Word and Excel required; general offices skills such as data processing, filing, emailing, and faxing
• Excellent language and communication skills (written and verbal)
• Must be able to work well with individuals at all levels in and out of the organization
• Ability to appropriately manage confidential information is extremely important
• Excellent problem-solving skills
• Able to learn new processes and tools in a fast-paced environment
• Overtime may be required in order to meet deadlines

Work Schedule & Setup

• Must be willing to work onsite during the first 90 days of training
• Hybrid setup begins on the 4th month, with two onsite days per week
• Supports US business operations - Fixed graveyard shift schedule with night differential pay

What We Offer

• Enjoy complimentary meals while you’re in the office
• Day 1 HMO coverage with up to two FREE dependents
• Retirement savings plan
• Leave conversion program
• Life insurance coverage
• Enjoy paid time off, company holidays
• Wellness reimbursement benefits of up to PHP 5,000 per year
• Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
• Access to learning, development, and upskilling opportunities designed to help you grow your career
• Collaborate with talented people and work on solutions that make a real-world impact