Team Leader Human In the Loop Operations

RealPage • Bachelor's Degree • 22 min ago
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Location
In office
Seniority
Staff · 5+ years exp
Overview
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RealPage

Headquartered in Richardson, Texas, the company is a major technology provider of property management software and data analytics for the global real estate industry. Its comprehensive digital platform offers software solutions for revenue management, leasing automation, resident engagement, and accounting across multifamily, commercial, and single-family rental properties. Serving tens of millions of housing units worldwide, the firm helps property owners and operators streamline daily workflows and optimize financial performance.
realpage.com • HQ: Richardson, United States • PropTech • Property Management • Real Estate • 501-1000 employees

Overview

Purpose of the Role:

As a Team Lead at RealPage, you will assess lender performance, ensure regulatory compliance, and manage financial risk. This role requires a solid background in underwriting US mortgages, knowledge of borrowers’ income and assets, and experience in reviewing escrow or condo documents.

Responsibilities

Key Responsibilities:

Project Review and Analysis:

  • Follows and complies with current Agency and Investor project guidelines to ensure standards are met for mortgages sold and delivered, secured by units within Condominium Projects for various investors; Fannie Mae, Freddie Mac, FHA, VA, and various Jumbo investors, as well as Co-op Projects for Fannie Mae and Freddie Mac.
  • Detailed review of condominium; questionnaires, financials, insurance, recorded legal documents, as well as review of litigation, ground leases, affordable housing, resale deed restrictions, and private transfer fees, and resale documents.
  • Analyze and approve condominium projects per loan program parameters, such as Limited Review, Full Review of Established, New Construction for conventional, FHA, and VA reviews.
  • Communicates with the client for any decline or ineligible projects.

    • Compliance and Guidelines:

  • Stay current with relevant guidelines, updates, and industry best practices.
  • Ensure all project reviews adhere to current standards and regulatory requirements.

    • Leadership & Team Management:

  • Lead, mentor, and develop a team of Lender Review Analysts to achieve performance targets and quality standards
  • Conduct regular performance reviews, provide constructive feedback, and identify training needs.
  • Ensure workflow management, task allocation, and SLA adherence across the team.

    • Desired Skills:

  • Demonstrate advanced product knowledge of Condominium project standards for FHA, both SUA and Delrap, Conventional, and other loan programs, such as Jumbo investors.
  • Attention to detail, highly organized, and can meet SLA’s set by the company.
  • Advanced ability to analyze complex condominium project documents such as CC&Rs, public offering, reserve studies, condominium insurance, and condominium plans.
  • Ability to maintain an elevated level of professionalism, customer service, and communication with all parties involved in the loan cycle.
  • Proficient with Encompass or other paperless mortgage loan origination systems.

    • Required Qualifications:

  • 5+ years of experience in risk management, US Mortgage, or Underwriting. Atleast 2+ years in a leadership or supervisory role.
  • Background in underwriting US mortgages with knowledge of borrowers’ income, assets, and appraisal.
  • Bachelor’s degree, Real Estate, Finance, or related field.

    • Skills & Competencies:

  • Excellent verbal and written communication skills.
  • Ability to work independently and manage multiple tasks effectively.
  • Strong teamwork and interpersonal skills.
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