Customer Account Manager, Realtor.com+ and Zenlist

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

The Customer Account Manager, RMN/RDC+/Zenlist, manages a book of business comprising Realtor.com ’s strategic MLS account relationships. The Customer Account Manager builds long-lasting, mutually beneficial relationships with accounts to help secure and retain revenue. This is accomplished by developing impactful client relationships, guiding customers on product usage, and delivering effective account management.

Customer Account Managers serve as dedicated consultants, problem-solvers, and relationship managers for account stakeholders. You will collaborate with multiple departments to ensure customer inquiries, concerns, and expectations are communicated and resolved efficiently, contributing directly to the team's overall success.

What You'll Do: 

• Account Management & Retention: Proactively manage a portfolio of assigned accounts to drive product account creation, encourage product upgrades, and ensure long-term adoption and retention of Realtor.com + and Zenlist offerings.
• Training & Adoption Strategy: Develop and execute quarterly training and adoption strategies alongside executive partner leaders and client support teams to boost platform engagement.
• Data & Performance Reporting: Track and share adoption and product engagement metrics via Quarterly Business Reviews (QBRs), regular partner touch-points and executive dashboards with key stakeholders and internal partners.
• Campaign & Outreach Execution: Drive product usage through structured outreach campaigns, webinars, office visits, and tailored educational touchpoints for agents and brokers.
• Cross-Functional Collaboration: Partner with Product, Engineering, Marketing, Legal, and Support teams to amplify the voice of the customer, resolve technical escalations, and support GTM launches.
• Project Management & Operations: Maintain data accuracy across enterprise systems (Salesforce, Asana, Jira) while overseeing launch timelines, dependencies, and operational workflows.
• Industry Engagement & Initiatives: Participate in industry events and lead special account maintenance projects to elevate overall product success and strengthen client relationships.

What You'll Bring:

• Education: Bachelor’s Degree or equivalent practical experience.
• Experience: 2-4 years of experience in account management, customer success, or client relations, preferably managing organizational or B2B relationships. Real estate or property tech experience is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to lead engaging client meetings and present data effectively.
• Technical & System Proficiency: Proficiency with Microsoft Office and Google Workspace (Excel/Sheets). Working knowledge of CRM systems (e.g., Salesforce) and project management platforms (e.g., Asana, Jira).
• Relationship Building: Strong interpersonal skills with a professional demeanor; ability to build trust through clear expectation setting, active listening, and consistent follow-through.
• Organization & Multitasking: Strong organizational skills with the ability to manage multiple account lifecycles and priorities simultaneously.
• Problem Solving: Proactive problem-solving abilities to identify risks early and work constructively to resolve challenges.
• Cross-Functional Teamwork: Collaborative approach to working across department lines (Product, Marketing, Support, Finance, Legal).

How we work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How we Reward you:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.