L2 OpenShift / Datacenter Support Engineer

We are looking for an L2 OpenShift support engineer in Datacenter responsible for troubleshooting, incident management resolution of OpenShift (4.x) and Kubernetes (1.29) and associated middleware platform. The role will handle complex L2 issues, perform root-cause analysis, patch management, coordinate with L3/OEM/SI teams, and ensure platform availability and stability.

Key Responsibilities:

• OpenShift / Kubernetes Administration & Troubleshooting
• Perform 24x7 monitoring of OpenShift/Kubernetes clusters and ensure it is up and running.
• Identify abnormal resource consumption and take corrective measures.
• Escalate complex issues to L3 teams and other stakeholders within defined SLA.
• Immediate reporting to L3 in case of any critical issue like severity 1 and major business impact.
• Perform cluster administration and troubleshooting of OpenShift/Kubernetes clusters and identify the root cause of incidents and create the report.
• Understand application deployment plans and perform capacity planning.
• Perform user management and configuration management.
• Ensure cluster upgrades/patching are done on a regular basis.
• Backups/restore of cluster wherever required.
• Perform corrective actions and coordinate with L3 teams for complex platform issues.
• Mentor and guide L1 to ensure smooth operations within SLAs.
• Discuss SLA report with L3 on a weekly basis.
• Participate in DR activities from plan to execution and maintain learnings.

Cluster Operations & Lifecycle Management:

• Support OpenShift cluster upgrades, patching and maintenance activities.
• Manage and troubleshoot Cluster Operators and platform components.
• Ensure security compliances are maintained.

Required Technical Skills:

• Hands-on experience on Red Hat OpenShift (4.x)/Kubernetes (1.29 and above).
• RHEL Linux troubleshooting.
• Good communication and coordination skills.
• ITIL-based practices in Incident, Problem and Change Management.
• Hands-on experience on continuous deployment tool.
• Basic networking concepts - TCP/IP, DNS, HTTP/HTTPS, OSI model, VLAN, subnets, SFTP.
• Red Hat OpenShift/Kubernetes certification (DO180/DO280/Kubernetes certification (CKA)).
• Proficiency in administering one or more enterprise middleware stack:
• IBM MQ.
• HashiCorp Vault.
• ELK Stack.
• Kafka.
• Apache HTTP-based webserver.
• API Gateway.

Good to Have:

• Knowledge of OpenShift ACM and ACS.
• Prometheus and Grafana.
• Networking, load balancers and enterprise security concepts.
• Automation/scripting using Shell, Python or Ansible.
• Understanding of vulnerability management and security remediation.
• Ability to independently handle P1/P2 incidents and complex production issues.

Qualification:

B.E/B.Tech in Computer Science and Information Technology

Skills

Kubernetes, Linux, OpenShift, RHEL