Operations Manager

SUMMARY:
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POSITION INFO:
Join a dynamic and established organization in the hospitality, logistics, and event management sectors as we seek a highly skilled Operations Manager to lead our on-site event operations in the Western Cape. This senior role offers the opportunity to impact large-scale events through meticulous planning, resource management, and team leadership, ensuring seamless execution and exceptional client satisfaction. Duties: Convert confirmed orders into detailed production schedules, prep lists, and station plans. Allocate resources including crew, drivers, and FOH staff based on event requirements. Sign off on each event prior to dispatch, confirming quantities, dietary needs, décor, equipment, vehicles, and staffing. Enforce recipe standards, portion control, and plating guidelines. Develop contingency plans for load-shedding, water outages, equipment failures, and adverse weather. Own and execute the on-site operations plan, managing staffing, load lists, delivery timings, and contingencies. Coordinate with stadium management, security, supply chain, and venue staff on access, logistics, and safety protocols. Oversee venue readiness walks, product movement, and on-the-day issue resolution. Manage vehicle logistics, equipment registers, supplier relationships, and procurement to ensure operational efficiency. Monitor budgets including food costs, consumables, labour, fleet, and equipment, ensuring targets are met. Maintain HACCP-based food safety standards and compliance with all health, safety, and venue regulations. Lead and develop teams through objective setting, performance reviews, discipline, and leadership development. Act as the senior operational contact for clients and venues, managing relationships, handling complaints, and collaborating with various internal departments. Drive continuous improvement initiatives to optimise costs, waste, logistics, and setup time. Requirements: Minimum of 8 years’ experience in operations management within hospitality, events, or logistics. Proven team leadership and staff training experience. Strong background in event planning, budgeting, and operational management. Relevant food safety\/hACCP training at supervisory or management level, with gas-awareness. Excellent communication, coordination, and problem-solving skills. Nice to Have: Experience training event staff, FOH teams, or drivers. What We'll Give You: Competitive salary between R30,000 and R45,000 per month (Cost to Company). Opportunity to lead large-scale events and influence operational excellence. Supportive work environment focused on professional development and growth. The chance to join a respected organization committed to high standards and innovation. If you are ready to take on a leadership role that combines strategic planning with hands-on management, we invite you to apply now and become a vital part of our team driving success at major events across the Western Cape.