Concierge, Security Lead- Long Beach

Description

Work Location: 1WTC, Long Beach, California

Reports To: Rich DeGraw, Assistant Vice President, Security & Operations

Classification: Hourly, nonexempt under federal and California law; eligible for applicable overtime and double-time pay.

Compensation Range: $27-$35 per hour

Schedule: Full time, Monday-Friday, 7:00 a.m.-4:00 p.m.

Summary

RED Development seeks a lobby-based Concierge to welcome tenants, guests, and visitors, respond to service requests, and maintain a professional, welcoming environment. The Concierge coordinates services with Property Management and the security provider and supports critical-incident communications among management, tenants, guests, security personnel, and first responders, following approved emergency procedures and assigned training.

Essential Duties and Responsibilities

Concierge Duties

• Greets all who enter and exit the building with a smile and genuine enthusiasm throughout the day
• Provide professional, courteous customer service to enhance the guest experience.
• Act as a liaison between our guests, tenants, and management through highly effective communication skills
• Provides information about 1WTC & area features, such as shopping, dining, nightlife, cultural & recreational destinations
• Maintains cleanliness and organization of the lobby area
• Answers and appropriately fields incoming calls from tenants/visitors, vendors, and other parties
• Receive tenant and guest service requests, communicate with maintenance staff, and follow up with the requesting individual after resolution.
• Assists vendors and tenants with obtaining necessary authorized access to building areas
• Assists with general questions as needed
• Work collaboratively with RED/1WTC’s Marketing Team on property events.
• Perform other related duties assigned by management, consistent with training, qualifications, applicable legal requirements, and reasonable accommodations.

Security Duties

• Support timely communications among guests, tenants, management, and first responders in accordance with established emergency procedures.
• Coordinate communications with the security provider, management, and first responders within the employee’s assigned role and training.
• Follow the media policy and refer media inquiries to the designated Property Management or Marketing representative; do not provide unauthorized statements.
• Coordinate requests for security-provider assistance with management and the third-party security vendor; do not undertake duties beyond assigned authority, training, or required registration.
• Monitor CCTV, life-safety, and telephone systems at the lobby station during assigned work time; report concerns and escalate emergencies according to approved procedures. Management will provide relief coverage during duty-free meal and rest periods.

Requirements

Qualifications

Qualified individuals must be able to perform the essential functions of this position, with or without reasonable accommodation. The qualifications below describe the job-related knowledge, skills, and abilities used in this role.

Required: High school diploma or equivalent, at least two years of concierge experience, and basic Excel, Word, and Outlook skills. Preferred: Security management experience and concierge or customer service experience in real estate industry.

Overall Expectations

• Communicate clearly in writing and verbally, including reports, correspondence, procedural manuals, presentations, and responses to stakeholders and the public.
• Respond calmly and professionally to challenging situations; use sound judgment, take initiative, and seek assistance or escalate when needed.
• Read and interpret business and technical materials, procedures, regulations, and written, mathematical, or diagram-based instructions.
• Gather and analyze information, establish facts, and solve practical problems involving varied or abstract factors and limited standardization.
• Apply basic math, including measurements, fractions, decimals, rates, ratios, and percentages.
• Use computers and software for word processing, data entry and analysis, presentations, and work-order systems.
• Prioritize multiple requests, stay organized and detail-oriented, and manage time and assignments independently and reliably.
• Provide professional, responsive customer service; collaborate effectively and uphold high ethical standards.

Security Registration and Training

Where required, employees must hold valid California Bureau of Security and Investigative Services (BSIS) registration before performing regulated security duties and complete required initial and ongoing training.

Work Environment and Accommodations

This office lobby role involves greeting visitors, telephone and in-person communication, computer and monitoring-system use, and service and emergency communications.

RED Development LLC is an equal opportunity employer and prohibits discrimination, harassment, and retaliation as protected by applicable law.

Salary Description

$27-$35 per hour