Training Experience Specialist
The North America Red Hat Training team is looking for an extremely organized and detail-oriented associate to join us covering West and Central US Enterprise. In this role, you will provide high touch service in order to manage education services such as training delivery oversight and coordination, course enrollments, and consumption reporting. Additionally, you will support Training Specialists (TS) and Territory Services Manager (TSM) as needed on high complexity projects. This role requires excellent organizational skills and technology management. You will be part of a high-performing, government focused team working cross-functionally, collaborating with Marketing, Sales, Customer Experience, Customer Success, Operations, Curriculum and Certification teams within Red Hat to ensure successful consumption and delivery of training products and courses.
Job Description
- Dedicated customer service point of contact
- Event management and coordination for onsite delivery, open enrollment and virtual training enrollment
- Red Hat Learning Subscription assignments and demonstrations
- Red Hat Learning Subscription skills path creation and user support
- Red Hat Learning Subscription consumption management and reporting
- Trouble ticket support associated with training services
- Run project management reviews with key stakeholders
- Serve as the interface between the customer needs/requirements/requests and broader services organization; document offering specifications and communicate necessary details to respective customers
- Collaboration with partners to disseminate information around Learning Subscription updates and create broader awareness of training availability and functionality
- Ability to work occasional West Coast hours
What you will do:
- Red Hat Learning Subscription consumption management and reporting
- Red Hat Learning Subscription assignments and demonstrations
- Red Hat Learning Subscription skills path creation and user support
- Provide support on Red Hat public training and Exam support to customers
- Trouble ticket support associated with training services
- Manage Training Unit redemption process
- Serve as the interface between the customer needs/requirements/requests and broader services organization; document offering specifications and communicate necessary details to respective customers
- Collaboration with partners to disseminate information around Learning Subscription updates and create broader awareness of training availability and functionality
What you will bring:
- Excellent written and verbal communication skills
- Exceptional presentation skills with knowledge of virtual delivery platforms (google meets, teams, etc).
- High standard of organizational skills including attention to detail and ability to multitask
- BS/BA in a related field or 3 years+ equivalent experience required
- Excellent project and program management skills
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.