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Salary
≈ $42k – $86k per year (Estimated)
Location
In office (Sydney)

Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 13, 2026. Reddy Express scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Reddy Express is an Australian chain of convenience stores located at Shell-branded service stations, selling coffee, snacks, sandwiches, bakery items and household essentials alongside fuel, car washes, gas bottle refills and trailer hire. Formerly Coles Express, the business was acquired from Coles Group by ASX-listed Viva Energy in 2023 and rebranded, and it now sits within the OTR Group network of more than 1,000 convenience and quick-service sites run by Melbourne-based Viva Energy. Its stores hire customer service representatives, store managers and area operations staff in metropolitan and regional locations across Australia.

Reddy Express - Customer Service Representative 

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia. 

 

About the Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

 

About You & Your Skills 

You are focused on providing outstanding customer service

You are comfortable working alone as well as within a team

You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.

You have the availability to work flexible hours (including late nights, early mornings and weekends)

Be willing to learn and promote our wide range of products and specials

 

For the exciting opportunity to be a part of our amazing team, please apply today!

 

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

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