Clinical Supervisor - Ophthalmology

Description

We are seeking an experienced and dedicated Clinical Supervisor to oversee daily clinical operations in our fast-paced, high-volume ophthalmology practice. This role is responsible for leading clinical staff (Ophthalmic Technicians, Assistants, and Scribes), optimizing patient flow, and ensuring the delivery of exceptional patient care.

Key Responsibilities

Team Leadership & Supervision

• Lead, mentor, and supervise clinical support personnel, including Ophthalmic Technicians, Assistants, and Scribes.
• Manage daily staffing schedules, room assignments, and floor coverage to ensure smooth patient flow across all providers.
• Conduct performance evaluations, clinical skill assessments, and ongoing staff training/onboarding.
• Address clinical workflow bottlenecks in real time to minimize patient wait times while maintaining high care standards.

Clinical & Technical Operations

• Oversee diagnostic testing equipment maintenance, calibration, and supply inventory management.
• Serve as a clinical escalation point for complex patient inquiries, triage calls, and immediate clinical issues.
• Maintain working knowledge of specialized ophthalmic diagnostic testing (OCT, Visual Fields, Topography, Biometry/A-scans, Fundus Photography) and perform testing or workups as needed to support the floor.
• Partner with physicians to streamline provider-specific preferences and clinic templates.

Compliance & Quality Assurance

• Ensure full compliance with HIPAA, OSHA, infection control standards, and clinic policies.
• Monitor clinical documentation accuracy in the Electronic Health Record (EHR) system to support quality initiatives and billing requirements.
• Oversee medication management, sample tracking, and hazardous waste disposal compliance.

Qualifications & Requirements

Mandatory Requirements (Must Have)

• Ophthalmology Experience: Minimum 1 year of hands-on clinical experience within an active ophthalmology setting.
• Leadership Experience: Minimum 2 years of direct supervisory, team lead, or clinical manager experience in an outpatient medical setting.

Education & Certifications

• Certification (Preferred): Certified Ophthalmic Assistant (COA), Certified Ophthalmic Technician (COT), or Certified Ophthalmic Medical Technologist (COMT) through IJCAHPO.
• High School Diploma or GED required; Associate or Bachelor's degree in healthcare administration or nursing (RN/LPN) is a plus.
• Current CPR/BLS certification required.

Skills & Competencies

• Deep understanding of ophthalmic clinical workflows, terminology, diagnostic procedures, and surgical scheduling/triage.
• Strong proficiency with ophthalmic Electronic Health Record (EHR) and Practice Management systems.
• Proven leadership abilities with strong conflict resolution, team-building, and communication skills.
• Ability to thrive and maintain composure in a high-volume, fast-paced clinical environment.