Event Support Analyst I
Job Description
The Event Support Coordinator is responsible for providing event support assistance for all inbound inquiries. They will handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.
Accountabilities:
Responds quickly and efficiently to customer queries via chat, e-mail and / or phone
Proactively seeks out information about each show to be able to provide accurate information to customers
Listens actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
Ensures all communication, written or verbal is clear, concise, polite and informative
Provides ad-hoc support to show teams
Takes ownership of queries from start to finish
Ensures tasks and workload are completed to agreed SLA
Qualifications:
Bachelor’s degree holder
At least 1 year customer service in contact center environment
Basic skills in using and navigating Salesforce/Help/Outlook
Basic skills in using and navigating through different show websites
Basic skills in using and navigating through different registration tools and ticketing systems
Basic skills in using Microsoft Office applications
Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
Exhibits core competencies based on Customer Support function
Keen attention to details
Strong verbal and written communication skills
Experience in back-office support for emails and chat
Call Taking experience
Project Coordination
Stakeholder Management
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Exhibits core competencies based on Customer Support function
- Keen attention to details
- Strong verbal and written communication skills
- Experience in back-office support for emails and chat
- Call Taking experience
- Project Coordination
- Stakeholder Management
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