Field Account Manager - South Asia
Field Account Manager - South Asia
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team
Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About the Role
You will be responsible for managing a book of accounts where you’ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you’ll bring these deals to a close.
Responsibilities
Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
Developing and implementing customer success strategies to drive adoption and retention
Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
Identifying opportunities for upselling or cross-selling additional products or services to existing clients
Monitoring customer health metrics and proactively addressing any potential issues or concerns
Gathering customer feedback and insights to inform product development and improve overall customer experience
Requirements
Have a proven track record in a customer success / account management role with 8 to 10 years’ experience
Be adept at building and maintaining lasting client relationships
Possess excellent communication and presentation skills
Be skilled in problem-solving and able to think strategically about customer needs
Have experience working with cross-functional teams, such as operations and product development
Be able to work in a team environment supporting one or more Business Development Managers
Be results-driven and able to meet or exceed customer satisfaction and retention goals
Possess a deep understanding of SaaS or technology products
Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required
Learn more about the LexisNexis Risk team and how we work Careers
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