Lead-To-Cash - Senior Business Analyst
Are you passionate about designing and implementing processes and solutions that empower great customer and employee experience?
Do you enjoy collaborating with teams that make a difference?
About our Team
Digital Business Solutions (DBS) delivers innovation and solves customer and business problems, leveraging the power of technology and data. We partner with customers, authors, editors, and Elsevier colleagues, to drive digital optimisation across Elsevier. Our ambition is to deliver frictionless and personalised experience and streamline processes that support cost optimization. We provide expertise to understand and solve business challenges.
About the Role
The Senior Business Analyst role will work with business units, supporting several initiatives driving modernisation, simplification, and consolidation of services. The role will focus on helping business partners hunt for value opportunities for customers, authors and employees, gathering and analysing data, defining current processes and requirements, and identifying and documenting process improvements and functional specifications.
Responsibilities
Partner with business and product teams to document current business process and challenges, recommend process improvement and design future state processes
Gather business requirements, high level user stories and acceptance criteria
Maintain stakeholder expectations and raise appropriate issues to project managers as necessary
Develop “trusted advisor” relationship with senior stakeholders through effective communication
Work with technology teams to produce detailed user stories and acceptance criteria to support development and QA teams
Perform analysis on existing systems; identifying options for potential solutions and assess for both technical and business suitability
Requirements
Proven experience in process modelling (BPMN standard), eliciting business requirements, and translating them into clear user stories and acceptance criteria
Solid understanding of software development methodologies, platforms, and tools
Demonstrated ability to plan and facilitate small to medium-sized workshops
Strong verbal and written communication skills, enabling effective engagement across all organisational levels, including the production of high-quality process documentation
Hands-on experience working in agile environments using recognised delivery frameworks such as Agile, Scrum, and Kanban
Experience performing the Business Analyst role across the full software development lifecycle
Experience with Lead-to-Cash processes and Salesforce
Exposure to data analytics and data-driven decision-making and familiarity with tools such as Jira, Confluence, Slack, Microsoft Office, and Microsoft Teams
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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