Supervisor I, Sales Support

Key Responsibilities

Sales Operations Management

• Oversee daily sales operations activities and ensure efficient support for sales teams and business stakeholders.
• Develop, implement, and continuously improve sales processes, policies, and procedures.
• Ensure operational activities are aligned with business objectives and customer expectations.
• Support sales planning, territory management, quota administration, sales enablement, and incentive programs as required.

Leadership and Team Management

• Lead, coach, develop, and motivate a high-performing Sales Operations team.
• Attract, recruit, onboard, and retain top talent while fostering employee engagement and professional growth.
• Develop local talent through structured coaching, training, and career development programs.
• Set clear performance expectations, conduct regular performance reviews, and provide ongoing feedback and mentorship.

Reporting, Analytics, and Performance Management

• Establish and monitor key performance indicators (KPIs) and operational metrics to measure team effectiveness, service quality, and process performance.
• Prepare, analyze, and communicate sales reports, dashboards, forecasts, and business insights to leadership.
• Monitor pipeline performance, conversion metrics, revenue trends, and operational efficiency indicators.

Stakeholder and SLA Management

• Collaborate closely with business unit stakeholders to establish, monitor, and exceed service level agreements (SLAs). Provide regular updates to stakeholders regarding team performance, operational improvements, and project initiatives.
• Build strong partnerships with Sales, Marketing, Finance, Customer Success, and other functional teams.

Process Improvement and Business Excellence

• Challenge existing processes and continuously seek opportunities to improve efficiency, quality, and scalability.
• Promote a culture of continuous improvement by identifying process gaps and leading improvement initiatives.
• Drive operational excellence through automation, standardization, and workflow optimization.
• Establish succession and contingency plans to minimize operational risks and disruptions.

Qualifications:

• Must be a bachelor’s degree holder
• Must have knowledge and experience in end-to-end sales operations work or any similar sales support work
• Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
• Must have a keen eye for details and the ability to manage data with accuracy and completeness
• Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Must be dynamic or capable of balancing multiple priorities in various work areas
• Must be willing to work night shift
• Intermediate to advance skills in MS Excel
• Proficiency in MS Office suite and web-based applications
• Familiarity in sales commission platform is an added advantage
• Working knowledge in CRM platform or equivalent e.g. Salesforce, GCRM, etc.

• Quick learner and adaptable to new tools/AI technologies

Internal Hiring Requirements:

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

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