Systems Engineer III
About the company
In LexisNexis Risk Solutions, Global companies and governmental entities rely on us to solve their most complex data challenges. Our employees collaborate to reduce risks and create opportunities for customers in more than 100 countries. We're adaptable, curious, and ambitious. That's why here, you'll have the freedom to drive change, the trust to find your own path, and the space to explore more.
About the role
The Systems Engineer III performs systems engineering, operational support, and infrastructure administration for enterprise platforms and services. This role researches, designs, implements, and supports enterprise systems while responding to operational alerts, troubleshooting complex issues, and supporting change management activities. The engineer works across Linux, Windows, virtualization, storage, and container platforms to ensure enterprise systems remain secure, reliable, and highly available.
About the team
The Systems Engineer III is part of the Global Consulting Operations / Professional Services team, and you will report to the Infrastructure Team Manager. The team owns the shared infrastructure that Financial Crime Compliance (FCC) Professional Services and Support depend on, including Servers and VMs, virtualization and container platforms, database schemas, and critical shared services, keeping them secure, patched, and fully operational. We work in an Agile environment, and you will work in close collaboration with the entire R&D organization (Development, QA, Technical Documentation), as well as Product Support, Security, DBA, and Professional Services Consultants who deliver directly to our customers. While the role is infrastructure-focused rather than customer-facing, the environments you build and maintain - project sandboxes, technical training systems, and customer issue reproduction environments - directly enable the teams serving our customers.
Requirements
Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent work experience.
- 3+ years of Systems Engineering, Systems Administration, or Infrastructure Engineering experience.
- Experience supporting enterprise Linux, UNIX, and Windows environments.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
Preferred Qualifications
- VMware vSphere administration.
- OpenStack virtualization platforms.
- Red Hat OpenShift (on-premises) administration.
- Enterprise storage technologies.
- Scripting and automation (Bash, PowerShell, Python, or similar).
- System monitoring, logging, and performance management tools.
- Microsoft SQL Server experience.
- Oracle, IBM MQ, or IBM AIX experience.
- Experience supporting infrastructure migrations and virtualization platforms.
Responsibilities
- Perform systems engineering, administration, and operational support for enterprise infrastructure and product environments.
- Research, design, implement, configure, maintain, and troubleshoot enterprise infrastructure across Linux, UNIX, Windows, virtualization, storage, and container platforms.
- Respond to system management alerts, operational events, and production incidents to ensure timely resolution and system availability.
- Support triage, incident response, change management, and problem management processes.
- Diagnose application, operating system, infrastructure, and performance issues using system management, monitoring, and troubleshooting tools.
- Install, configure, patch, upgrade, and maintain operating systems, infrastructure software, and enterprise applications.
- Administer VMware virtual machine environments and support migration initiatives to OpenStack.
- Maintain virtual machine environments used for project sandboxes, technical training, and customer issue reproduction.
- Build, administer, and maintain on-premises OpenShift clusters supporting containerized applications.
- Perform operating system patching and vulnerability remediation for Linux and Microsoft Windows servers.
- Support enterprise infrastructure services, including storage, virtualization, Microsoft SQL Server, and other shared platform services. Experience supporting Oracle, IBM MQ, and IBM AIX environments is beneficial.
- Develop and maintain scripts to automate routine operational tasks, system administration activities, and workload processing.
- Configure system settings, perform utility functions, manage files, and execute routine administrative tasks across multiple operating environments.
- Analyze system performance, identify trends, and recommend improvements that enhance reliability, security, scalability, and operational efficiency.
- Partner with development, infrastructure, security, database, support teams, and vendors to coordinate deployments, resolve issues, and support production operations.
- Refine system monitoring, alerting, and reporting to improve incident detection, recovery, and operational visibility.
- Ensure timely creation, execution, documentation, implementation, and closure of incidents, changes, service requests, and operational tasks.
- Maintain technical documentation, operational procedures, and knowledge articles.
- Participate in on-call support, scheduled maintenance, and production support activities as required.
- Perform other duties as assigned.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.
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