VP, L2 Production Support (Payment and Integration Services), Group Infrastructure & Platform Services

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
• Handle support for production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue.
• Investigate production issues and provide workaround to user to move business forward. And share L2 analysis to L3 team for further investigation.
• Support automated application health checks, housekeeping, file status checks, inter-application checks
• Manage and respond to users on timely manner for reported production issues/clarification.
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
• Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
• Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.
• Develop and maintain relationships with technical staff, end users and clients.
• Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year.
• Assist to bring-up all applicable services that are required after system maintenance / OS patching / DB patching activity.
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Generate one time report as per user request/audit request.

Job Requirements

• Minimum 8-10 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL-M, Splunk
• Strong middleware product knowledge and hands on experience in supporting critical customer online payment integration and messaging systems related services.
• Experience writing scripts, database queries, generating capacity and performance reports
• Change Management / Problem Management / Capacity and performance management
• Solid understanding of resiliency and redundancy designs

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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