Manager, People Operations
Job Description:
At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money- we’re here to move our global customers forward.We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career-we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
THE SCOPE YOU OWN
You own execution and continuous improvement for the hub. The scope spans:
Lifecycle execution: onboarding, changes, and offboarding transactions delivered accurately and on time.
Workday integrity: every action recorded in Workday as the single source of truth, feeding clean payroll inputs.
Health & Safety: regional H&S support and compliance for the population you serve.
Service and quality: case handling, SLAs, and the employee experience for your region.
Team: hiring, coaching, and growing the Managua People Ops team.
WHAT YOU WILL OWN
Delivery and quality
Lead the team to deliver lifecycle transactions accurately, on time, and to the global standard.
Own SLAs, case quality, and the employee experience for your region, and resolve escalations.
Ensure every action is recorded correctly in Workday and that payroll inputs are clean and timely.
Lead cross-functional projects to resolve complex, escalated cases end-to-end, not just triage them.
Team leadership
Hire, coach, and grow an exceptional team of individual contributors.
Set clear expectations and hold the team accountable for interactions that are constructive, inclusive, compassionate, flexible, timely, and actionable.Be the champion and steward of culture for the Managua hub.
Prepare the team for change, communicate its implications clearly, and lead them through adoption.
Process and continuous improvement
Recommend and implement process improvements that make the work easier and the experience better, using a Kaizen approach.
Partner with People Technology & Services on testing, new business processes, and automation.
Track trends in your area and use data to drive decisions and improvements.
Evaluate existing People Operations processes and recommend scalable solutions that improve compliance, operational efficiency, service delivery, and employee experience.
Lead end-to-end reviews of People Operations processes to identify opportunities for standardization, simplification, risk reduction, and operational excellence.
Train managers and HR colleagues on new processes, tools, and ways of working as they roll out.
Compliance and controls
Ensure lifecycle and H&S work meets local rules and Remitly controls.
Keep documentation current and support audit readiness.
Prepare and submit statutory reports required by Nicaraguan authorities (INSS, MITRAB, and related labor filings), ensuring accuracy and on-time submission.
Partner closely with Payroll to ensure statutory compliance, accurate employee data, and timely payroll inputs.
SCOPE AND DECISION RIGHTS
What you decide
How work is allocated, scheduled, and resourced within the Managua team.
Local process methods and improvements within the global standard.
Case prioritization and resolution for your region.
HOW WE MEASURE SUCCESS
Your impact shows up in the quality and reliability of the hub, including:
SLA attainment, case quality and resolution time.
Workday data accuracy and on-time, clean payroll inputs.
Employee experience and satisfaction
Process improvements shipped and time saved.
Team engagement, growth, and retention.
Achieve and maintain a 100% remediation rate for all identified SOX deficiencies and internal audit findings within agreed-upon timelines.
When to escalate cross-regional or policy matters to the Director.
WHAT YOU BRING
Qualifications
Required
5+ years in People/HR operations or shared services, including team leadership or lead/supervisory experience.
Hands on experience running lifecycle transactions in Workday or a comparable HCM.
Strong track record of process improvement and service delivery in a fast-paced environment.
Experience partnering across regions and functions to a shared standard.
Bachelor's degree in Human Resources, Business Administration, Law, Industrial Engineering, or a related field.
Strong working knowledge of Nicaraguan Labor Law (Labor Code) and employment regulations.
Deep understanding of Social Security (INSS) legislation and employer obligations.
Experience ensuring compliance with local employment laws, labor inspections, audits, and statutory requirements.
Demonstrated experience managing labor compliance, audits, inspections, and employee lifecycle processes in Nicaragua.
Demonstrated experience identifying and implementing automation opportunities through Workday, AI tools, workflows, or other HR technologies to improve efficiency, scalability, and employee experience.
Core competencies
AI fluency: fluent with AI tools and able to apply them to real People Operations work, from drafting and analysis to workflow automation, and able to coach the team on responsible, practical use.
Cross-functional collaboration: builds trusted partnerships across HR, Payroll, Legal, IT, Finance, Talent, and regional teams, and influences without authority to drive shared outcomes.
Compliance and Risk Management: proactively identifies and mitigates legal, operational, and reputational risk from Nicaraguan labor law and INSS obligations to Workday data integrity and audit readiness before issues escalate.
Stakeholder Management: manages expectations and communication across levels, keeping the right people informed at the right time and navigating competing priorities without dropping the ball.
Project and program management: plans, sequences, and delivers complex work on time, managing scope, risk, dependencies, and stakeholders across time zones.
Inspirational leadership: sets a clear vision, motivates people through change, and creates an environment where the team does its best work.
Continuous improvement, Kaizen mindset: relentlessly simplifies and improves, using a Kaizen approach of small, steady, measurable gains rather than one-off fixes.
Operational understanding: deep grasp of how People Operations runs day to day, and how process, systems, and data connect across the employee lifecycle.
Feedback and growth mindset: seeks and acts on feedback as readily as gives it, modeling continuous personal growth for the team.
Our Benefits:
In Site Subsidized Meals
Transportation
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits
Private Life Insurance
On site Clinic and Remitly Doctor
Continuous learning tools & certification programs
Two consecutive days off
Remitly is an equal opportunity employer. Individuals seeking employment on Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.