Technical Support Specialist
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026.
Technical Support Specialist
Salary: R25 000 - R32 000 per month
Our client is an established UK-based provider of workforce management and time and attendance systems. They are looking for a dedicated Technical Support Specialist based in South Africa to join their remote technical support operations. In this role, you will focus primarily on resolving communication faults between physical clocking terminals and central software platforms, ensuring seamless data flow for business clients across the UK.
What you will do:
- Troubleshoot and resolve terminal communication issues between hardware devices and software systems over Wi-Fi, Ethernet, and local networks.
- Investigate data synchronization failures when device records are not transferring correctly to customer management software.
- Deliver calm, structured, and patient technical support to end users via telephone and ticketing queues.
- Maintain precise, comprehensive records of all diagnostic steps, customer interactions, and resolutions within the ticketing system.
- Escalate complex software defects and advanced network issues to senior technicians with complete diagnostic notes.
- Adhere strictly to information security protocols and data protection guidelines in line with ISO 27001 standards.
What we are looking for:
- Solid track record in technical support, helpdesk, or field systems support with strong troubleshooting capability.
- Practical understanding of networking fundamentals, including IP addressing, router settings, firewalls, and local network diagnostics.
- First-language level English communication skills, both spoken and written, with the ability to guide non-technical users clearly over the phone.
- A methodical approach to problem-solving and a commitment to meticulous documentation.
- A reliable, dedicated home office setup with high-speed fibre internet and backup power to ensure uninterrupted uptime during load shedding.
- Willingness to undergo standard background and criminal record verification checks.
Nice to have:
- Previous experience working with time-tracking terminals, biometric devices, access control hardware, or IoT devices.
- Familiarity with SQL queries, relational databases, or remote desktop tools.
- Experience supporting UK or other international corporate clients.
What is on offer:
- Salary: R25 000 - R32 000 per month, based on experience.
- Hours: Full time, standard UK working hours (08:30 to 17:00 UK time, Monday to Friday).
- Location: 100% remote within South Africa.
- Leave: UK public bank holidays off plus 15 days of annual leave.
- Long-term contractor arrangement with full administrative and invoicing support.
How to apply:
To apply, please submit your updated CV highlighting your relevant technical support and networking experience. Qualified candidates will be contacted for an initial screening interview followed by a practical troubleshooting trial.