Supervisor, Client Service and Strategy
Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Nov 1, 2026.
Position: Supervisor, Client Service and Strategy
Job Type: Full-time
Job Location: Remote, with occasional travel
Who We Are
ndm is a full-service marketing agency that specializes in the healthcare and senior living industries. With a vision to transform these industries through insightful and powerful marketing, the team behind ndm provides advanced and innovative solutions to help our partners evolve and connect with their communities.
What You’ll Do
As Supervisor, Client Service & Strategy at ndm, you will be responsible for achieving our Senior Living client’s marketing objectives by creating and maintaining strategic plans, and you will be responsible for overall client health. You’ll lead your internal team to deliver on clients’ goals, objectives, and strategic direction, working closely with the Director, Client Service & Strategy and VP, Client Service & Strategy to foster a culture of growth and development within the team.
Responsibilities:
Client Relationship Management:
Act as a key point of contact for clients, addressing inquiries and resolving issues to ensure satisfaction.
Build and maintain strong relationships with key clients.
Proactively anticipate and address client needs and concerns.
Act as a trusted advisor, offering strategic insights and recommendations.
Conduct regular client meetings to review progress, discuss challenges, and identify opportunities.
Respond to client inquiries in a timely fashion.
Work closely with other departments, such as sales and marketing, to ensure alignment in client service delivery and strategy.
Lead development of communication strategies and campaigns
Oversee client annual budget development and approval
Manage client retention and satisfaction
Manage team productivity, satisfaction, and growth
Project Management:
Oversee multiple projects simultaneously, ensuring timely delivery and adherence to project timelines and budgets.
Coordinate with cross-functional teams to ensure seamless project execution.
Monitor project progress and identify potential risks or issues.
Conduct post-project reviews to identify lessons learned and areas for improvement.
Identify areas for improvement within client service operations and collaborate with the team to develop and implement solutions.
Performance Monitoring & Reporting:
Track and evaluate team performance metrics, implementing strategies to improve service quality and efficiency.
Prepare regular reports on team performance, client feedback, and strategic initiatives for management review.
Contribute to marketing plan development.
Review deliverables for brand integrity and strategy.
Required Skills/Abilities:
Strong leadership and team management capabilities.
Excellent communication and interpersonal skills, with a focus on client engagement.
Proven problem-solving and conflict resolution skills.
Ability to analyze data and make data-driven decisions.
High level of organization and attention to detail.
Strong adaptability and ability to thrive in a fast-paced environment.
Proficiency in relevant marketing tools and software.
Microsoft Suite (required)
Wrike (preferred)
Excellent written and verbal communication skills
Highly organized with a keen attention to detail
Ability to work in a fast-paced, deadline-driven team environment while managing multiple projects simultaneously
Strong people skills to navigate a range of personalities
Ability to build strategic client relationships and partnerships
Strong business acumen
Ability to be decisive and make things happen
Other Requirements:
A minimum of 7-10 years of experience in client service, account management, or a related field, preferably with previous agency experience.
A willingness to go the extra mile to meet client needs, often outside of traditional business hours.
This role may require flexibility in working hours, such as working earlier or later in the day, in order to meet project deadlines and client needs.
Bachelor’s degree in marketing, advertising, journalism, business, communications or related field
Senior living experience preferred
Self-sufficient and self-motivated with the ability to independently manage client communities
Extensive integrated omnichannel advertising experience
Proven track record of developing strong client relationships
Physical Requirements:
Ability to perform office-related tasks, including prolonged periods of sitting, typing, and engaging in meetings. Occasional travel may involve lifting and carrying materials.
While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Benefits and Pay
$90,000 - $100,000/year
Generous PTO plan and paid sick time off
11 paid holidays a year + 1 floating holiday
Medical/dental/vision insurance
401(k) with employer match
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance