Service Manager

Service, Inventory & Operations Manager

The Filter Shop, Inc. Location: Des Moines, Iowa

Job Summary

The Service, Inventory & Operations Manager is responsible for maximizing resources including people, inventory, equipment, and time to ensure exceptional customer service and operational efficiency. This position oversees warehouse operations, inventory management, purchasing, service scheduling, field service execution, and employee development for The Filter Shop's Des Moines operation.

The successful candidate will maintain proper inventory levels, develop efficient service and warehouse processes, coordinate customer service activities, manage employees, and ensure that commitments made to customers and team members are consistently fulfilled. This role requires strong leadership, organizational skills, and the ability to support both office and field operations.

Essential Job Functions

Inventory & Warehouse Management

• Manage all product fulfillment and warehouse operations.
• Oversee receiving, inspection, and proper storage of incoming inventory.
• Develop inventory location systems, SKU organization, and warehouse labeling.
• Conduct cycle counts and inventory audits to ensure inventory accuracy.
• Continuously improve warehouse efficiency and inventory control processes.

Service Operations Management

• Manage scheduling, staffing, and execution of filter change services.
• Coordinate labor, equipment, vehicles, and materials necessary for service projects.
• Ensure customer service commitments are met safely, efficiently, and professionally.
• Build and maintain strong relationships with key customer contacts.
• Assist in developing service procedures and operational standards.
• Support service technicians in the field when necessary.
• Monitor service quality, safety compliance, and customer satisfaction.

Leadership & Team Development

• Supervise warehouse personnel, drivers, service technicians, and support staff.
• Hire, onboard, train, coach, and develop employees.
• Conduct performance evaluations and provide regular feedback.
• Address employee concerns professionally and administer disciplinary actions when necessary.
• Promote a culture focused on safety, teamwork, customer service, and continuous improvement.

Critical Characteristics & Skills

• Integrity and accountability.
• Strong leadership and people management abilities.
• Excellent organizational and planning skills.
• Strong verbal and written communication skills.
• Ability to prioritize multiple projects and meet deadlines.
• Strong attention to detail and follow-through, safety and quality standards

Qualifications

• Minimum of five (5) years of leadership, management, or operational experience.
• Experience with inventory management, purchasing, warehousing, logistics, or service operations.
• Demonstrated success leading and developing employees.
• Experience with NetSuite or similar ERP/inventory systems.
• Strong technical aptitude and problem-solving skills.
• High School Diploma or GED required.
• Equivalent combinations of education and experience will be considered.
• Must possess a valid driver's license and acceptable driving record.
• Must be comfortable working on ladders and at heights when needed.

Physical Requirements

• Ability to lift up to 50 pounds occasionally and 35 pounds frequently.
• Ability to work in warehouse, industrial, construction, and customer-site environments.
• Ability to stand, walk, bend, and climb throughout the workday.
• Ability to safely operate warehouse and material-handling equipment.
• Must be able to travel locally throughout the Des Moines metro area and surrounding markets as required.

Compensation & Benefits

The Filter Shop offers a competitive compensation package designed to reward leadership, performance, customer satisfaction, and operational excellence.

Compensation

• Competitive Salary Range: based on experience and qualifications.
• Performance-based bonus opportunities tied to service profitability, inventory accuracy, customer retention, safety performance, and departmental goals.

Benefits

• 401(k) retirement plan with company match.
• Paid vacation and holidays.
• Paid training and professional development opportunities.
• Company-provided tools, technology, and equipment.
• Company vehicle or allowance for business-related travel, as applicable.
• Career advancement opportunities within a growing organization.

Work Schedule

• Full-time position.
• Typical schedule is Monday through Friday. 7:30am - 4:30pm
• Occasional flexibility may be required to accommodate customer schedules, service projects, inventory activities, and employee support needs