Assistant Technical Manager- OPEX -Indore

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

Requirements

About the Role:

• The Associate Field Biologist/Field Biologist/Sr. Field Biologist shall be responsible for Pest Audits of Branch Large / HD Customers (having Third-party Audits- USFDA, AIB, BRC, FSSC, SQF, LEED, etc), Key national customers in various segments - Food & Pharma Mfg, w/h, Large food retailers (excluding QSRs, Fast food chains), Large ITES & MA’s, etc.
• The incumbent will report administratively to the DM & functionally to Opex QA and work as a part of the multi-functional team involving collaboration with the internal & external stakeholders.

Job Responsibilities:

• Carry out Pest Audits of Global accounts, Key designated NK accounts- Food & Pharma units, Food & Pharma warehouses, Large food retailers (excluding QSRs, Fast food chains), Large ITES & MA and Branch accounts - Large HD accounts (Third party Audits- AIB, BRC, FSSC, SQF, LEED, etc.). Specific accounts will be assigned at the time of induction in consultation with BM, DM and OpEx.
• Responsible for proper, on time completion & submission of all audits with reports as per contract agreement of assigned customers by visiting customer sites due as per iCABs calendar plan at an agreed frequency.
• Share completed audits with customers and internally for actions within 24 hours, after completion of audit inspection.
• Support, and guide branch operation team to streamline documentation at Global, NK & LA customer sites assigned.
• Must Generate service leads based on recommendations during audits.
• Conduct TPA for technicians handling Global, NK & Branch-HD & LA assigned.
• Conduct surprise visits at NKA & HD accounts as and when required.
• Identify key improvement areas of site technicians during an audit, encourage and groom them for better performance in service Leads from the customer sites.
• Must have a complete understanding of Service Operation i.e. technician, supervisor and admin activity.
• A clear understanding of various Food standards and SOPs, Pink Notes, Standard Forms, SHE, Atex L 2 and other regulations. Be able to Identify Atex atmospheres during audits and report to Opex/ SHE
• Know and understand pest identification, especially for uncommon pests;
• Know and understand about life cycle, classification, morphology, and habitat of uncommon pests.

Key Result Areas:

• 100% Audit completion as per iCABS PMI Frequency for assigned accounts
• At least one (01) service lead per audited site through the recommendations.
• 100% TPA & development of assigned technicians handling accounts site
• Meeting NKA customers and developing relations
• Promote Heat & Co2 Treatment

Competencies (Skills essential to the role):

• Skills in various PMS, sound knowledge of pest & pest management options (ERDM principle)
• SHE and SCP operating knowledge
• Good team player with the ability to collaborate with cross-functions
• Possess strong communication, analytical, keen observation, report preparation & presentation skills
• Positive Attitude and take pride in their work
• Ability to work Independently
• Negotiation skills for getting work done, persuasive

Educational Qualification / Other Requirement:

• Bachelor's or Master’s Degree in Agriculture / Botany / Zoology / Biology / Microbiology / Chemistry / Biochemistry / Entomology / Agro-chemicals & Pest Management.
• Successfully completed RPCI’s BPM-2/CBU/IPM/L2 Training Program (for internal candidates only)
• Excellent computer skills and proficiency in Excel/spreadsheets, word docs, PowerPoint presentation / G slides / GSuite
• Excellent communication skills in English both verbal and written.
• Minimum 1 years of experience
• Preferably possess a two-wheeler with a valid driving license, able to ride 2 wheeler with all safety precautions.
• Agile & flexible to perform on-site inspection and willing to travel extensively.

Role Type / Key working relationships:

• External team - Customers and customer representatives
• Internal team - Opex, GM/DM/ADM, BM/ABM/Base Manager / Site Incharge, Operations & Sales Colleagues including NKA, Service Planners

Benefits

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.