IT Admin and Support Specialist

ReOrbit is looking for a proactive and solutions-driven IT Admin and Support Specialist - Helsinki to provide hands-on IT infrastructure administration and technical support for our Helsinki office and wider global operations.

As IT admin and support specialist your primary focus will be Azure infrastructure, Active Directory / Microsoft Entra ID, Microsoft 365, Intune, identity and access management, endpoint management and infrastructure troubleshooting.

You will work closely with ReOrbit's IT Infrastructure, Operations & Support teams to maintain secure, reliable and standardised IT services. End-user support remains an important part of the role, including onboarding and offboarding, device management and support for employees across ReOrbit's locations.

It's an exciting chance to join a dynamic start-up, with the opportunity to make a real impact and help ReOrbit reach its goal of pushing the boundaries of space data transfer.

Responsibilities

• Own Azure platform architecture, provisioning, governance, and lifecycle management of ReOrbit's infrastructure.

• Drive infrastructure automation, including provisioning, configuration management and self-healing systems.

• Own availability, redundancy, failover, backup, disaster recovery, and business continuity planning; lead incident response and root-cause analysis for business infrastructure.

• Own and administer Microsoft Active Directory and Microsoft Entra ID, including users, groups, permissions, Group Policies, identity and access management.

• Administer and support Microsoft 365, including Exchange Online, Outlook, Teams, OneDrive, SharePoint, shared mailboxes, user administration and licensing.

• Own Microsoft Intune and MDM administration, including endpoint enrolment, configuration profiles, compliance policies, application deployment and device lifecycle management.

• Deploy and maintain standardised laptop and mobile device configurations.

• Manage and support Windows Autopilot and zero-touch provisioning for standardised and automated device deployment.

• Implement and support SSO and identity integrations, including authentication and application access.

• Support and administer local and cloud infrastructure, including Windows and hybrid server environments.

• Support the implementation of global security policies, processes, standards and IT controls.

• Own employee onboarding and offboarding / joiner-leaver processes, including account provisioning, access management, security requirements, licensing and device provisioning.

• Provide hands-on IT support for employees in Helsinki and remote support for other ReOrbit locations.

• Install, configure and troubleshoot laptops, mobile devices, printers, meeting-room equipment and other end-user technology.

• Manage Windows and IT support tickets through Jira Service Management, ensuring timely resolution, documentation and escalation.

• Manage hardware inventory, including device setup, repair, replacement, lifecycle management, procurement and vendor coordination.

• Manage software licences and subscriptions for ReOrbit users and devices.

• Coordinate with the global IT team and escalate complex infrastructure, security or service issues when required.

• Maintain accurate documentation of IT infrastructure, assets, configurations, procedures and support activities.

Skills and Requirements

• At least 8 to 10 years of experience in IT administration, infrastructure, cloud services and end-user support.

• Strong hands-on experience in the Microsoft ecosystem, particularly Azure, Active Directory / Entra ID, Microsoft 365, and Intune.

• Solid understanding of identity and access management, SSO, endpoint security, and cloud/hybrid infrastructure.

• Good knowledge of networking fundamentals and infrastructure troubleshooting.

• Strong technical troubleshooting and root-cause analysis skills, with the ability to independently resolve complex issues.

• Experience working in a multi-site or international IT environment and collaborating with global teams.

• Strong communication, documentation, and stakeholder-management skills.

• Knowledge of Atlassian Jira Service Management, Assets, Confluence, and ITIL is an advantage.

• Strong organisational, documentation, communication and stakeholder-management skills.

Good to have

• Administer and support Google Workspace services and user accounts where required.

• Good to have knowledge to support office network infrastructure and network team on LAN, WAN, Wi-Fi, VPN, DNS and DHCP, and troubleshoot infrastructure and connectivity issues.

What does ReOrbit do?

ReOrbit builds the foundation for the next generation of space applications by transforming satellites into truly intelligent, interconnected platforms, defined by software. Our satellite design philosophy revolves around the idea that satellites must network, communicate with each other and thus improve mission efficiency. How can this be achieved? Thanks to a flexible software-first architecture, where all these aspects are dealt with upfront in the mission concept, as integrated functionalities.

ReOrbit’s top-notch team of software engineers and system architects develop in-house software, procure hardware from the best-in-class suppliers, and seamlessly integrate the components to create flexible and secure satellites. Today, we are a rapidly growing company building a very strong multidisciplinary team to support our activities. We are headquartered in Helsinki, Finland with a subsidiaries in Bristol, UK and Bariloche, Argentina.

Working at ReOrbit

At ReOrbit, we are focused on building a strong team as we believe nothing can be accomplished without innovative, humble and curious minds working together on a common goal. We’re all about fostering an inclusive, dynamic environment where equality and diversity are our strength.

We offer

• Challenging but rewarding environment - you will thrive if you are always reflecting on how to make things better. Your ideas will be heard.

• Ambitious and supportive network of people, who are motivated to change the space industry, bringing expertise from both classic and new space .

• Benefits such as lunch vouchers, events, parties, occupational health care and additional health insurance - but most importantly a possibility to be a part of a unique and diverse team, connected by similar mindset and sense of humor.

• We like to spend time together! You can choose activities whichever is to your liking - runOrbit, climbOrbit; become ping pong or board games champion.

• We support relocation and integration into Finnish society.

Join us in our journey of building software enabled satellites for secure communications

and, thus, creating the most compelling in space data flow company of the new space era.

For agencies: We do not accept unsolicited CVs for our open vacancies. Any CV sent to our team unsolicited will reserve us the right to pursue a candidate without obligation to the sender. All candidate submissions must be conducted through our official channels and in accordance with our terms of engagement.