Accounts Receivable Associate

You’ll build strong customer relationships, resolve payment and billing issues, manage aged receivables, and partner with internal teams to keep accounts on track. This is a great opportunity for someone who enjoys problem-solving, customer interaction, and taking ownership in a fast-paced international environment.

Responsibility:

• Manage a portfolio of approximately 300-350 customer accounts, driving timely collections and reducing past-due balances.
• Proactively engage customers by phone, email, and meetings to improve cash collection and DSO performance.
• Review aging reports, identify payment risks, and develop effective collection strategies for overdue accounts.
• Investigate and resolve invoice disputes, deductions, short payments, pricing, freight, tax/VAT, and billing issues.
• Partner with Sales, Customer Service, Logistics, Tax, and Finance teams to resolve issues and accelerate payment.
• Maintain accurate collection notes, payment commitments, account reconciliations, and follow-up activities.
• Submit invoices through customer AP portals, including Ariba, Tungsten, Coupa, and customer-specific platforms.
• Manage AR/customer service mailboxes and respond professionally to customer inquiries.
• Support monthly and quarterly AR close, aging reviews, reconciliations, reporting, and statutory audit requests.
• Provide backup support for cash application, including ACH, wire, lockbox, and credit card payments.
• Monitor portfolio trends and KPIs, identifying opportunities to improve processes and reduce collection risk.

Qualifications:

• 3-5 years of Accounts Receivable and collections experience, ideally within manufacturing, industrial, life sciences, or a similar environment.
• Associate’s or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred. Equivalent experience will also be considered.
• Proven experience managing a large customer portfolio and collecting aged or complex receivables.
• Strong experience resolving customer disputes, deductions, and billing discrepancies.
• Solid SAP knowledge, particularly within Accounts Receivable and customer account management.
• Advanced Microsoft Excel skills, including PivotTables, VLOOKUP/XLOOKUP, data analysis, and reconciliations.