Inbound Contact Centre Representative
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 16, 2026.
As a Member Advisor in our Contact Centre, you’ll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member expectations, the banking industry is changing fast. That means we need innovative and engaging employees to take us to the next level.
What you’ll do:
Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
Provide financial advice that looks out for the members’ best interest
Complete transactions while providing outstanding member service
Help prevent and solve banking problems for members
Offer technological solutions through our robust digital banking tools
What you’ll get:
We offer a fantastic starting wage of $28.48 per hour
The training and mentorship you need to be great
A comprehensive total rewards package including health and dental benefits, a pension plan and health spending account
Countless opportunities to advance your career within the credit union
What you’ll need:
Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services
Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets)
Intermediate knowledge of Affinity Credit Union’s products and services
Affinity is passionate about enabling others to succeed, which is why we’re committed to providing a remarkable employee experience. Our work environment is co-operative, fast-paced and challenging. With a wide variety of work, an amazing group of colleagues and a fun atmosphere, there’s never a dull moment.