Customer Success Manager

REPOWR · Transportation & Logistics · Logistics · 4 months ago
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Location
In office (Chattanooga)
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 11, 2026. First seen by Alion on Jul 21, 2026.

Overview
Company
Impact
Profile match

REPOWR

Streamline your truckings operations with REPOWR. Easily find, reserve, & manage trailers across a wide network of trusted equipment owners, carriers, and logistics providers.
repowr.com · HQ: Chattanooga, United States · Logistics · Transportation & Logistics · 11-50 employees · Est. 2021
Backed by Plug and Play, Perot Jain

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while helping each partner get more value from our platform.

This role is ideal for someone with a freight broker, carrier operation, or logistics background who thrives in a competitive, fast-paced tech-enabled environment. You will focus on both the supply and demand side of our ecosystem, helping partners optimize their asset utilization and generate revenue through continuous platform usage. You'll own a portfolio of active accounts, responsible for partner satisfaction, retention, and account growth.

In this role, you will:

  • Field incoming partner issues and prioritize by urgency and complexity
  • Diagnose root cause behind transaction, booking, payment, or listing problems
  • Escalate complex cases to Product or Operations and track them to close
  • Onboard and train users on the platform
  • Flag underperforming accounts and recommend ways to re-engage them
  • Maintain accurate case and account records in HubSpot

Requirements

  • 2+ years in transportation, freight, broker, or carrier customer support or operations, with hands-on client-facing experience
  • Sharp communicator, equally effective verbal and written
  • Technically adept and at ease navigating multiple systems and platforms day to day
  • Thrives under pressure and adapts well to a high-volume, fast-changing workload
  • Driven by measurable outcomes and comfortable being held to performance targets
  • Skilled at earning trust and keeping partners engaged over the long term
  • Chattanooga, TN candidates preferred; hybrid or remote considered for the right fit.

      • Benefits

      Competitive pay, 401(K), Health, Unlimited PTO, Quarterly Bonus Plan

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