Account Manager

About the company

Founded in 2017, rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. We enable brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations - all from one platform.

rePurpose has recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 12 active impact projects worldwide. Our platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise.

Headquartered in New York. Learn more at repurpose.global.

This position is remote-only for East Coast, US candidates. If you are based in New York City, we ask that you join our hybrid work environment.

About the Role

The Account Manager owns commercial outcomes across a large, mixed portfolio of rePurpose Global customers. This is a quota-carrying role responsible for renewals, expansion, and long-term account growth. You will work inside a CS pod alongside Customer Success Managers, partnering closely to develop account plans, surface opportunities, and ensure customers are getting measurable value from the platform. You will also help build the playbook - this function is new, and you will have direct influence over how it operates.

Key Responsibilities

Renewals and retention

• Own the full renewal cycle across a portfolio of 100+ accounts - forecasting accurately, managing risk proactively, and closing on time
• Identify at-risk accounts early and partner with your pod's CSMs on retention plans before issues escalate
• Negotiate multi-year agreements where appropriate

Expansion and growth

• Carry an individual quota tied to expansion revenue - upsell, cross-sell, and contract upgrades across your book of business
• Partner with CSMs to develop account plans that map customer goals to rePurpose capabilities and surface expansion opportunities
• Manage expansion deal cycles from identification through close, coordinating with Sales where appropriate
• Forecast pipeline accurately and maintain clean account data in HubSpot

Customer relationships

• Serve as a primary commercial point of contact for your portfolio, building trust across multiple stakeholder levels
• Conduct regular business reviews that connect customer outcomes to the value rePurpose delivers
• Anticipate customer needs and bring solutions proactively - before issues become escalations

Playbook and process building

• Help define and build the AM function from the ground up - this is a new motion and you will have direct influence over how it operates
• Develop and iterate on account planning frameworks, renewal playbooks, and expansion triggers in partnership with CS leadership
• Surface patterns across your portfolio to inform team-wide process improvements

Cross-functional partnership

• Work inside a CS pod with CSMs, sharing account context, aligning on customer health, and coordinating on timing for commercial conversations
• Bring structured product feedback to Product and Engineering - synthesized across accounts, not escalated one at a time
• Collaborate with Sales on handoffs, expansion deal support, and pipeline coordination

Requirements

• 3+ years in a quota-carrying account management or SaaS sales role, with documented success against renewal and expansion targets
• Proven ability to manage a high-volume portfolio independently - organized, self-directed, and doesn't need every process handed to them
• Strong commercial instincts: comfortable with pricing conversations, contract negotiation, and forecasting
• Experience working inside a pod or cross-functional team structure, with a track record of collaborating effectively with CS or delivery counterparts
• Comfortable with HubSpot or a comparable CRM - keeps pipeline clean and uses data to prioritize
• AI-forward mindset - actively uses AI tools to manage volume, prioritize accounts, and improve customer interactions
• Adaptable and comfortable in a startup environment with evolving processes, products, and priorities

Nice to have:

• Experience in a high-volume account management environment (100+ accounts) where prioritization and efficiency were critical
• Background in sustainability, packaging, compliance, or impact-driven businesses
• Experience building or contributing to a new commercial motion or playbook in an early-stage function