Business Systems Analyst II

We are seeking a highly motivated and experienced Business Analyst to join our Digital Technology team supporting web-based application delivery across a global manufacturing organization. This role is critical in enabling scalable, high-quality digital solutions across a Scaled Agile Framework (SAFe) environment where multiple teams operate concurrently within Program Increments (PIs).

You will act as the bridge between business stakeholders and cross-functional technology teams, ensuring clarity of requirements, alignment of priorities, and successful delivery of innovative digital capabilities.

JOB DUTIES:

• Requirements & Analysis

• Partner with business stakeholders and SMEs to elicit, analyze, and document requirements across digital platforms.
• Translate business needs into clear, actionable user stories, features, and epics within Jira.

• Ensure requirements are complete, testable, and aligned to business outcomes.

• Cross-Functional Collaboration

• Collaborate with geographically distributed teams, including:
  • Graphic Design
  • Shopify (Web & Custom App Development)
  • Middleware (Informatica, SAP CPI)
  • React Front-End Development
  • SAP ERP & Salesforce (SFDC)
  • Product Information Management (PIM)
  • Quality Assurance

• Act as a key liaison ensuring all teams understand requirements and dependencies.

• Agile Execution (SAFe)

• Actively participate in PI Planning, daily stand-ups, backlog refinement, sprint planning, and retrospectives.
• Support parallel team execution by managing dependencies and ensuring alignment across teams.

• Track progress and proactively identify risks or gaps impacting delivery timelines.

• Documentation & Visualization

• Create detailed process flows, system diagrams, and data mappings using Draw.io and Confluence.

• Maintain comprehensive documentation to support development, QA, and ongoing support teams.

• Quality & Delivery

• Partner closely with QA teams to ensure acceptance criteria are clear and test coverage is comprehensive.
• Validate that delivered solutions meet business intent and quality standards.

YOU MUST HAVE:

• Strong experience working in SAFe or Agile environments with multiple concurrent teams.
• Hands-on expertise with:
  • Atlassian Jira (epics, features, stories, backlog management)
  • Confluence (documentation and collaboration)
  • Draw.io (process flows, architecture diagrams, data flows)
• Experience working across multi-system ecosystems, including eCommerce and enterprise systems.
• Ability to work with globally distributed teams across time zones.
• Strong communication skills with the ability to influence without authority.

WE VALUE:

• eCommerce platforms (especially Shopify)
• Middleware/integration platforms (e.g., Informatica, SAP CPI)
• Front-end technologies (e.g., React)
• Enterprise systems (SAP ERP, Salesforce)
• Product Information Management (PIM)
• Highly proactive and self-driven
• Strong stakeholder management skills
• Comfortable chasing down information and driving clarity
• Detail-oriented with strong analytical thinking
• Ability to thrive in a fast-paced, complex delivery environment

WHAT’S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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