Senior Digital Learning & AI Content Developer

Resilinc is hiring a Senior Digital Learning & AI Content Developer to build and scale a modern, AI-forward Academy experience for customers, partners, and internal teams.

This is a hands-on individual-contributor role for someone who can take complex product and domain knowledge and quickly turn it into clear, engaging, high-quality digital learning content.

The ideal candidate is a strong content creator, video producer, learning technologist, and AI-enabled builder. They should be comfortable researching, scripting, producing, editing, publishing, and improving digital learning assets using modern AI and multimedia tools.

Because this is expected to be a lean or solo function initially, the successful candidate must be highly self-directed and capable of owning the full content lifecycle from idea to published experience.

What You Will Do

Create Modern Digital Learning Content

Personally create and maintain:

• Short-form product videos
• Tutorials and walkthroughs
• Customer onboarding journeys
• Interactive learning modules
• Product-release education
• Role-based learning paths
• Certifications and assessments
• Internal enablement content
• Quick-reference guides
• Webinar and event content
• AI-assisted multimedia assets

Turn complex technical concepts into concise, visually strong, easy-to-consume learning experiences for enterprise users.

Use AI to Accelerate Content Production

Use modern AI tools to improve speed and quality across:

• Research and content planning
• Script writing and storyboarding
• Summarization
• Translation and localization
• Voiceover
• Video editing
• Graphics and visual creation
• Quiz and assessment generation
• Content repurposing
• Knowledge extraction from product and SME sessions

Continuously evaluate new AI tools and workflows that can shorten production cycles and improve content quality.

Produce High-Quality Video and Multimedia

• Create polished product videos, tutorials, demos, and learning assets.
• Use modern video-editing and AI-assisted production tools.
• Apply AI-generated voice, captions, translation, animation, avatars, and visual effects where useful.
• Build reusable templates and production standards.
• Convert product demonstrations, SME sessions, and technical walkthroughs into scalable digital content.

Partner With Subject Matter Experts

• Work directly with Product, Services, Support, Engineering, Sales, and customer-facing teams.
• Extract knowledge quickly and efficiently from subject matter experts.
• Convert technical discussions into clear customer-facing learning.
• Keep content aligned with product releases, customer workflows, and strategic priorities.
• Minimize SME time while maintaining accuracy and quality.

Build Scalable Learning Journeys

• Design structured onboarding experiences for customers and internal teams.
• Create role-based learning paths and certification programs.
• Reduce dependence on repetitive instructor-led training.
• Build content that helps users become self-sufficient faster.
• Support customer adoption and product usage through digital enablement.

Own the Academy Content Experience

• Organize and maintain learning content within the Academy platform.
• Keep assets current, searchable, accessible, and easy to navigate.
• Manage publishing, updates, versioning, and retirement of outdated content.
• Maintain consistent quality and branding.
• Work comfortably within an LMS while keeping the focus on content quality and user experience rather than platform administration.

Measure and Improve Effectiveness

Track and improve:

• Video and course engagement
• Completion rates
• Learning-path and certification progress
• Customer and employee feedback
• Self-service usage
• Time to create and publish content
• Content freshness and usage

Use data to determine what content is working and what should be improved, replaced, or retired.

What Success Looks Like

Success in this role will be measured by:

• Faster creation of high-quality learning content
• Increased use of AI and automation in content production
• Strong engagement with digital learning assets
• Higher completion of onboarding and role-based learning journeys
• Increased customer and employee self-service
• Reduced reliance on repetitive live training
• Faster enablement for new product releases
• Improved consistency and quality of video and multimedia content
• Shorter content-production cycles
• Strong collaboration with Product and customer-facing teams

What You Will Bring

• 5+ years of experience in digital learning, content development, customer education, enablement, instructional design, multimedia production, or related roles
• Strong hands-on experience creating digital learning content
• Strong experience using AI tools for content creation and productivity
• Experience producing and editing professional video content
• Strong writing, scripting, editing, and visual storytelling skills
• Ability to simplify complex technical concepts for different audiences
• Experience working directly with subject matter experts
• Familiarity with LMS platforms and digital-learning technologies
• Strong visual and content-design instincts
• Ability to manage multiple content initiatives independently
• High attention to detail and quality
• Ability to operate with limited supervision in a fast-moving environment

What Will Make You Stand Out

• Advanced experience with generative AI tools for writing, video, voice, translation, graphics, or learning content
• Experience with AI video creation, synthetic voice, avatars, automated editing, or multimedia-generation tools
• Experience building learning content for enterprise SaaS or technology products
• Experience with AI, data, analytics, supply chain, risk, compliance, or enterprise software
• Experience with rapid video-production workflows
• Experience building certifications or role-based learning programs
• Experience supporting global audiences and multilingual content
• Experience using analytics to improve learning engagement
• A portfolio demonstrating high-quality videos, tutorials, courses, or digital learning assets