Specialist, Credit and Collections

The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.

Job Summary

Responsible for managing customer credit accounts, monitoring accounts receivable, ensuring timely collection of outstanding payments, and minimizing credit risk. The role involves maintaining accurate customer accounts, resolving payment and billing disputes, conducting credit assessments, and working closely with Finance, Customer Service and Products teams to achieve collection’s objective while maintaining strong customer relationships.

Job Description

• Manage a portfolio of customer accounts and monitor outstanding receivables to ensure timely payment.
• Conduct daily follow-up on overdue payments through telephone calls and emails correspondence.
• Monitor and respond to emails promptly, ensuring timely follow-up on customer payment and account queries.
• Review customer accounts, payment history, credit terms, and outstanding balances to identify potential credit risks.
• Investigate and resolve customer payment disputes, invoice discrepancies, credit notes, and billing issues in coordination with relevant departments.
• Reconcile customer accounts and ensure all payments, receipts, adjustments, and outstanding balances are accurately recorded.
• To prepare and furnish customer with the account statement when required.
• Allocate customer payments accurately and maintain up-to-date account records in the system.
• Liaise with Finance, Customer Service, and Products teams to resolve account-related issues and prevent future payment delays.
• Negotiate payment arrangements and recovery plans with customers while ensuring compliance with company credit policies.
• Monitor high-risk and delinquent accounts and escalate unresolved cases to management or external collection agencies where required.
• Prepare supporting documentation and recommendations for the write-off of irrecoverable customer balances, ensuring appropriate approval is obtained before processing.
• Process approved bad debt write-offs and ensured customer accounts and accounting records are updated accurately.
• Ensure compliance with company credit policies, internal controls, and standard operating procedures.
• Identify opportunities to improve collection processes, reduce overdue receivables, and strengthen overall cash flow.

Required Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or related field.
• Minimum 4 years’ experience in Credit Control, Accounts Receivable, Collections, or Finance.
• Strong negotiation and communication/written skills.
• Excellent attention to detail and problem-solving abilities.
• Strong analytical and organizational skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.