Senior Manager, Project Management
Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Feb 2, 2023. Restaurant365 scores B on the Alion truth index.
The Senior Manager of Project Management leads a high-performing team of Project Managers and Implementation Specialists responsible for delivering high-quality, on-time onboarding experiences across mid-market and enterprise clients. This role is accountable for building operational rigor within project delivery, driving consistency across practices, and ensuring alignment with organizational goals. The Senior Manager will partner closely with cross-functional leaders to optimize throughput, scale delivery frameworks, and strengthen customer outcomes.
How you'll add value:
Lead, coach, and develop a high-performing team of Project Managers and Implementation Specialists, providing ongoing support through regular one-on-ones, goal-setting, performance feedback, and professional development planning.
Oversee project performance across a portfolio of SaaS implementation projects, ensuring on-time delivery, scope adherence, and quality standards while maintaining a consistent customer experience.
Manage resource allocation, project assignments and team utilization strategically, balancing team capacity, skill sets, and project complexity to drive effective utilization and delivery efficiency.
Ensure adherence to standardized delivery methodologies, reinforcing project governance, communication protocols, and escalation frameworks to support scalable and predictable outcomes.
Collaborate with Delivery leadership, Solutions Architects, Product, and other cross-functional partners to align on project strategies, remove blockers, and drive successful handoffs and customer outcomes.
Monitor and analyze key performance metrics-including Time to First Value (TTFV), CSAT, utilization, and project throughput-to identify trends, surface risks, and inform continuous improvement initiatives.
Serve as the point of escalation for complex project risks and customer concerns, guiding resolution strategies and ensuring stakeholder alignment throughout the project lifecycle.
Partnering with Sales on designing RFPs, scoping, and selling services.
Ability to travel up to 15%
Other duties as assigned.
Team Utilization & Capacity Management
On-Time Delivery Across Portfolio
Customer Satisfaction (CSAT)
Project Portfolio Margin
KEY METRICS FOR SUCCESS
What you'll need to be successful in this role:
8+ years of project management or delivery experience in SaaS, consulting, or professional services environments, with a proven track record of leading complex, customer-facing initiatives that drive measurable business outcomes (utilization, on-time delivery, CSAT, TTFV, project margin).
3+ years of people leadership experience, including direct management of Project Managers or Delivery Leads, with demonstrated ability to coach, mentor, and scale high-performing teams in fast-paced SaaS environments.
Extensive experience managing enterprise and multi-stakeholder SaaS implementations, including cross-functional coordination, integration management, and alignment with customer business goals.
Proven ability to establish and enforce delivery governance frameworks and methodologies, ensuring consistency, scalability, and operational excellence across a large portfolio of projects.
Advanced organizational and prioritization skills, with the capacity to manage team resources across competing priorities while balancing customer needs, business objectives, and long-term scalability.
Exceptional communication and executive presence, with the ability to influence across functions (Product, Sales, Customer Success, Support, and Engineering) and present delivery strategy and results to senior leadership and client executives.
Strong analytical mindset with operational rigor, leveraging data and delivery KPIs to evaluate performance, identify risks, forecast capacity, and drive continuous improvement across teams and processes.
Expertise with project management tools, SaaS delivery metrics, and portfolio-level reporting, with experience using platforms such as Jira, Smartsheet, or Salesforce to manage programs and inform leadership decisions.
Strategic problem-solving and decision-making skills, with the judgment to balance speed, quality, and scalability while navigating ambiguity and ensuring customer success.
Deep knowledge of delivery best practices and methodologies (Agile, Waterfall, hybrid models), with the ability to adapt frameworks to diverse customer needs and complex implementation scenarios.
Proven AI Fluency, with experience building and using repeatable AI workflows tailored to Project Management and Services Delivery, demonstrating measurable gains in efficiency or quality through AI use.
Project management certification (e.g., PMP, PMI-ACP).
Experience in restaurant technology, hospitality SaaS, or other vertical implementation organizations.
Exposure to organizational change or cross-functional delivery programs.
Experience in high-volume implementation environments.
Experience overseeing change management at scale.
PREFERRED QUALIFICATIONS
R365 Team Member Benefits & Perks
- Competitive compensation package
- Comp Range: $116,000 - $174,000/annually
- Ability to work remote or hybrid
- Comprehensive medical benefits
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
- Philanthropy events
Why join our amazing team?
- We're a community that prides itself in creating innovative solutions and producing quality work
- Our product is the secret ingredient that makes a real difference to restaurants nationwide
- The open concept work environment that we've created is causal, collaborative, and cultivates communication