Solutions Engineer

As a Solutions Engineer, you will work closely with the sales team in both demonstrating the Restaurant365 platform and configuring products for other users. You will have a role in the transmission of future development from the product team to the sales team. Your expert product status will be used in answering technical “how to” questions for prospective customers as well as assisting the sales team with ‘as needed’ questions, research, and/or projects.

Responsibilities

• Maintain an expert status on all Restaurant365 features and partnering platforms

• Partner with Account Executives throughout the sales process, building trusted working relationships and helping them advance customer conversations

• Build rapport with prospective customers by listening closely, asking thoughtful questions, and understanding the realities of restaurant operations, ideally drawing from their own personal backgrounds

• Understanding clients’ requirements, identifying gaps (if any) between clients’ requirements, and defining solutions to bridge the gap

• Create and deliver powerful presentations that clearly communicate the uniqueness of the value proposition

• Setting up and maintaining demonstration platforms for existing and new features

• Acting as a technical resource for sales team with specific questions regarding the R365 product and partnering solutions

• Training the sales team on product knowledge and new features

• RFP assistance for sales team

• Consult marketing from an R365 product and partnering product knowledge standpoint

• Perform webinars and in-person presentations for marketing and sales purposes

• QA of newly released features delivering feedback to the product team

• Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved.

• Other duties as assigned

Qualifications

• Hands-on experience using restaurant management software in a restaurant, hospitality, or restaurant-technology environment

• Expert in restaurant finance and/or operations, preferably both

• Ability to speak credibly about how software supports day-to-day restaurant operations and/or finance

• Strong interpersonal skills and a demonstrated ability to establish rapport and build trusting relationships quickly with customers and teammates

• Excellent written and verbal communication, organization, and presentation skills

• A solutions-oriented mindset, sound judgment, and a desire to learn, grow, and improve

• Experience in a SaaS environment is a plus

• Willingness to travel 25% of the time

• Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs.

R365 Team Member Benefits & Compensation

• This position has a salary range of $66,400- $99,600.
• The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.