Security Supervisor

Key Responsibilities

· Direct security operations at Allentown, Wilkes-Barre, and Scranton and maintain consistent execution of company policies, site procedures, and applicable Pennsylvania Department of Health and Federal regulations.

· Supervise, schedule, coach, and evaluate security officers; maintain adequate coverage and arrange support for absences, special events, or elevated risk conditions.

· Monitor access control, visitor management, identification verification, intrusion alarms, panic systems, video surveillance, and other physical security systems.

· Conduct routine site inspections and risk assessments; document vulnerabilities and coordinate corrective actions with operations, facilities, information technology, and compliance teams.

· Lead the response to emergencies and security incidents, including threats, disorderly conduct, theft, diversion, suspicious activity, and fire alarms.

· Review camera footage, access records, alarm activity, and incident reports; preserve evidence and maintain appropriate confidentiality and chain of custody.

· Maintain accurate security logs, post orders, training records, incident reports, corrective-action records, equipment tests, and other documentation required by company policy or regulation.

· Implement and maintain Restore’s SOPs and handbook policies.

· Use calm, respectful de-escalation techniques and ensure that security personnel interact professionally with patients, caregivers, employees, and visitors.

· Identify recurring trends across locations and recommend practical improvements to staffing, equipment, procedures, training, and site design.

· Assist team members with internal investigations and regulatory or company audits while protecting sensitive employee, patient, and business information.

· Track service levels, incident trends, staffing coverage, equipment issues, and completion of required inspections; provide regular updates to leadership.

· Respond to urgent issues outside normal business hours when assigned and perform other security-related duties as needed.

· Conduct quarterly staff meetings to ensure continuity in procedures and policies across the three locations

· Candidate will work 3 Security shifts a week and 2 Administrative shifts, as allowed by dispensary needs.

Required Qualifications

· High school diploma or equivalent.

· At least three years of security, loss prevention, law enforcement, military, corrections, emergency management, or a closely related field, including at least one year in a lead or supervisory role.

· Experience supervising security operations at multiple sites or in a regulated retail environment.

· Demonstrates ability to assess risk, lead incident response, investigate concerns, and prepare clear, objective written reports.

· Strong judgment, professionalism, discretion, and conflict-resolution skills.

· Working knowledge of video surveillance, access-control, intrusion-alarm, and incident-reporting systems.

· Valid driver's license, reliable transportation, and the ability to travel regularly among the three assigned dispensaries.

· Ability to satisfy all background-check, badging, registration, training, and eligibility requirements imposed by Restore Dispensaries and state or local authorities.

Leadership Expectations

· Set clear expectations, model professional conduct, and hold security personnel accountable for reliable and consistent performance.

· Build productive relationships with dispensary managers while preserving appropriate independence in security and compliance matters.

· Make timely decisions during high-pressure situations and communicate facts accurately without speculation or bias.

· Balance strong security controls with respectful patient service and an inclusive workplace.

Physical and Work Requirements

The employee must be able to remain standing or walking for extended periods, move throughout retail and back-of-house areas, operate security equipment, communicate by phone and radio, and respond promptly during emergencies. The role may involve occasional lifting or moving of items weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Compliance and Professional Standards

The Security Supervisor must follow all company policies and all applicable federal, state, and local requirements governing employment, safety, privacy, security, and medical marijuana operations. The position requires strict confidentiality, accurate documentation, sound judgment, and adherence to rules governing controlled access, surveillance, inventory protection, and incident reporting.

Bonus If You Have

· Prior experience in a medical marijuana dispensary, cannabis operation, pharmacy, healthcare setting, financial institution, or other highly regulated and cash-intensive business.

· Experience working with regulators, auditors, law enforcement, or third-party security vendors.

Benefits

Full-time and salaried team members are eligible for the following benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Voluntary Life Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Sick Time